Podcast #179 – Judy Worth & Tom Shuker, “Perfecting Patient Journeys”


MP3 File (run time 29:31)


My guests for Podcast #179 are my friends Judy Worth and Tom Shuker, two of the co-authors of the book Perfecting Patient Journeys, which was published earlier this year by the Lean Enterprise Institute.

About the book: “Perfecting Patient Journeys” is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, define a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality.”

We'll talk about their book, what types of value streams and “extended value streams” are being worked on in healthcare (including “end-to-end” flows), breaking down silos, improving quality and cost as a result of taking time out of the value stream, and more.

For a link to this episode, refer people to  www.leanblog.org/179.

Other links and info:

A brief video interview with the Tom and Judy:

Conflict of interest disclosure: I received a free copy of the physical book and e-Book from the Lean Enterprise Institute and I am formerly an employee of LEI.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

You can also listen via Stitcher.

Podcasts Sponsored by KaiNexus

kainexus logo 250w Podcast #196 Jim Huntzinger, What is TWI? lean

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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