Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Podcast #179 – Judy Worth & Tom Shuker, “Perfecting Patient Journeys”


MP3 File (run time 29:31)


perfectingMy guests for Podcast #179 are my friends Judy Worth and Tom Shuker, two of the co-authors of the book  Perfecting Patient Journeys, which was published earlier this year by the Lean Enterprise Institute. About the book: “Perfecting Patient Journeys  is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, define a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality.”

We'll talk about their book, what types of value streams and “extended value streams” are being worked on in healthcare (including “end-to-end” flows), breaking down silos, improving quality and cost as a result of taking time out of the value stream, and more.

Post continues after ad...

For a link to this episode, refer people to

Other links and info:

A brief video interview with the Tom and Judy:

Post continues after ad...

Conflict of interest disclosure: I received a free copy of the physical book and e-Book from the Lean Enterprise Institute and I am formerly an employee of LEI.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

You can also listen via Stitcher.

Podcasts Sponsored by KaiNexus

kainexus logo 250w Podcast #196 Jim Huntzinger, What is TWI? lean

If you have feedback on the podcast, or any questions for me or my guests, you can email me at or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Please post a comment and join the discussion. Subscribe to get notified about posts daily or weekly.

Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

Leave A Reply

Your email address will not be published.