A Tale of Two Dental Visits: Frustrating and Ideal
If a practice aims for "ideal care," how can there be so much waste and waiting one day, followed by a perfect…
Browsing Tag
Patient Flow
How a Hospital in Malaysia Solved That Emergency Room Visibility Problem (And…
I saw this recent article from Malaysia:
LEAN Healthcare: Reducing patient waiting times, one small step at a…
Toyota Helps Another Dallas-Area Hospital: The Parkland Emergency Department
Here is the headline from the Dallas Morning News: "How Toyota improved Parkland Hospital's ER -- with purple…
Texas Hospital Saves Money Occasionally With Lean Six Sigma… But Can Do…
I saw this headline the other day about University Medical Center in Lubbock, Texas:
"UMC finds savings through…
How NOT to Improve Patient Flow: Laws, Targets, Blame, and Threats
Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department…
What Reduced this E.D.’s Waiting Times? Sexy Technology or Process Change?
This article in The Wall Street Journal caught my eye the other day: "Can Tech Speed Up Emergency Room Care?" But,…
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards
Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…
Be Careful With “No Waiting Rooms” Just Like “Zero…
For decades, manufacturers have been tripped up by the simplistic idea that Lean is about "zero inventories." It…
Congratulations on Reducing Waiting Times, But Lean Isn’t Just About Flow or…
I'm always happy to see success stories where healthcare organizations solve problems that matter through Lean…
How Many Exam Rooms Do You Need?
Mark's note: When I first started in healthcare, I worked for a team called ValuMetrix Services, a part of Johnson…
Case Study: Emergency Department (ED) Throughput Improvement Through Lean
Mark's Note: Today's guest post comes via my friends at the ThedaCare Center for Healthcare Value, who suggested…
“We are not Toyota”
Mark's note: Today's guest post is a return visit by Gert Linthout, from Belgium. Gert and I were part of the same…
Infographic on Emergency Department Crowding
Below is an infographic shared by the MHA program at the George Washington University Milken Institute School of…
What Does #Lean Flow Look Like in Healthcare? Check Out These Two Videos
It's easy for people to think that Lean is about cost-cutting. That would be wrong, but many people associate Lean…
Video: Toyota Helps Harbor-UCLA Medical Center and Their Eye Clinic
California week on the blog continues after yesterday's post about Lean at San Francisco General Hospital.…
The Real #VAscandal is the Long Waiting Times & Bad Management, Not Gaming by…
Look at the System, Not the Individuals
I've been wanting to blog about the "VA Scandal," but have avoided it…
If Your Wait Has Been More Than 30 Minutes, Do What?
A hat tip goes to my friend and fellow author Naida Grunden for sending me this picture. I have seen similar signs…
Interviewing Dr. Guarisco on Improving E.D. Patient Flow
You might recall that I interviewed Dr. Joe Guarisco for episode #160 of my podcast series, talking about…