Amin Elhassan: It’s Not Enough to Be Right, How You Communicate Matters More
I've learned this lesson the hard way at times in my career: Having the right answer isn't enough if you can't…
Browsing Tag
Motivational Interviewing
Why “Hesitant” is a Better Word Than “Resistant” for…
Words matter, as do our approaches to leading change and influencing others.
The word "hesitant" has been in…
Podcast #374 — Mark Valenti and Brittany Wilson, Motivational Interviewing…
Brittany Wilson and Mark D. Valenti
Joining me today for Episode #374 of the podcast are two colleagues,…
That Wasn’t So Bad After All — From Ambivalence to Acceptance of a New…
Before Christmas, I was thinking again about upgrading my iPhone 8 Plus to the newer iPhone 11 Pro, as I wrote…
Preview & Recording of Mark Valenti’s Webinar on “Motivational…
Today, I hosted and moderated the latest in our KaiNexus Continuous Improvement Webinar series.
I'm really…
General Jim Mattis on Leadership, Mistakes, and Defining Problems
General Jim Mattis has been making the rounds to talk about his new book that is out today: Call Sign Chaos:…
Video and Transcript: When Being Right is the Wrong Strategy for Change
I always enjoy the KaiNexus User Conference (now called KaiNexicon starting this year) and they ask me to give a…
To Get Your Personal or Professional Changes Back on Track, Focus More on…
I've published my most recent article on LinkedIn (and you can also read it on Medium.com if you don't have…
Are You a Good Coach? An Effective Coach? HBR Says You Might Not Be
Some colleagues recently sent me a Harvard Business Review article that has a fairly accusatory title, although…
When Being Right is the Wrong Strategy for Change
I'm at the fourth annual KaiNexus User Conference in exciting Austin, Texas. We have customers here from many…
Podcast #315 – Bob Maurer, Ph.D. on “Mastering Fear,”…
Why do people fear change? Why are adults afraid of talking about their fears? My guest today is eminently…
Telling Dentists or Patients What to Do or Evoking Reasons for Change?
In this post, I talk about my dental practices "need" to get Lean, my need to floss, and some of the tactics that…
Podcast #306 – Mark D. Valenti, Motivational Interviewing and Health System…
My guest for Episode #306 is Mark D. Valenti, the manager of training, education, and workflow integration for the…
My Talk in Vegas: Leadership Lessons from Statistics and Psychology
Today, I’m giving a keynote talk at the Lean & Six Sigma World Conference being held in Las Vegas. I don’t…
Podcast #292 – The Co-Authors of “Motivational Interviewing for…
My guests for Episode 292 are the three co-authors of an excellent book, Motivational Interviewing for Leadership:…
Of Course Doctors Hate Being “Excluded” From Attempts to Improve
Thanks to those of you who sent me this HBR article:
Doctors Feel Excluded from Health Care Value Efforts
Hear…
A Discussion About the Current State of Lean, Practicing Lean, and More
I'm speaking in Iowa today at a "Lean Healthcare Exchange" event hosted by the Iowa Lean Consortium. Please say…
Dr. Don Berwick on Respect and Change at the Front Lines – and Executive…
Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick's 1989 article in the New England Journal of…