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My guests for Episode #435 of the Lean Blog Interviews Podcast are Sunil Khushalani, MD, a psychiatrist who specializes in Addiction Psychiatry, and Antonio DePaolo, PhD, a transformation executive and a Baldrige Fellow with over 22 years of experience in improvement science.
My guests today are the co-authors of the new book, released in December, titled Transforming Mental Healthcare: Applying Performance Improvement Methods to Mental Healthcare.
They are a physician (psychiatrist more specifically) and an industrial engineer:
- Sunil Khushalani, MD, a psychiatrist who specializes in Addiction Psychiatry
- Antonio DePaolo, PhD, a transformation executive and a Baldrige Fellow with over 22 years of experience in improvement science.
Today, we discuss topics and questions including:
- I'm always fascinated to hear your ‘lean origin stories” if you will
- Antonio? 16 years in manufacturing, Lean and Six Sigma, GM/Delphi, Sensei Nakao from Shingijutsu
- Suni? At Shepard Pratt – Chip Davis, patient safety course, Steve Spear “Fixing Healthcare“, the “Pittsburgh Way” book, “Perfecting Patient Care” with Spear and Paul O'Neill
- Antonio coming into healthcare? Via Stiles Associates (our sponsor)
- Experts in behavior — lessons in behavioral health?
- Ron Oslin webinar on Motivational Interviewing (still trying to find the new location on lean.org) – PDF of his slides
- “Addicted to the status quo” — How does this idea apply to leaders?
- “A conservative 30-50% of every step in the mental healthcare process does not help patients feel better or stay better”??
- Motivations for Lean then and there?
- Sunil: hearing about quality & safety problems?
- How did you approach transformation / Lean in the Mental Healthcare setting?
- 1 in 5 Americans experience a “mental illness” each year — which is most common? How many people don't get access to the right treatment?
- When should people reach out for mental health care?
- How do you define Lean Daily Management?
- Burnout amongst healthcare workers?
- Sunil – tell us more about the natural reaction to being told?
- Don't blame people for being resistant to change
- Pitfalls / lessons learned??
Also, check out the Facebook page for their book.
The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more.
This podcast is part of the #LeanCommunicators network.
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