Episode #425: Katie Anderson on Breaking the Telling Habit


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Katie Anderson and Mark Graban holding each other's books and gifts they had sent each other

My guest for Episode #425 of the Lean Blog Interviews Podcast is Katie Anderson, who is joining us for the seventh time as a guest.

Katie is, of course, the author of the book Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning. It has now been out for over a year as eBook and paperback, and the audiobook is now available.

Today, we sketched out a few topics for a fun conversation. First, we talk about “breaking the telling habit” (get Katie's free guide). When do leaders have to “tell”? Does it get annoying when you only ask questions?

You'll also hear about how Katie “pulled the andon cord” (virtually) when she had a concern about the sound of me typing some notes. So, we'll talk about countermeasures and such related to that, and you'll hear our problem solving minds at work.

Katie then shares a story about the use of “Process Behavior Charts” at a non-profit organization. I share a story about seeing what appeared to be a “signal” in the listener metrics for the My Favorite Mistake podcast, so we again chat about problem solving and causal analysis.

We also talk about the “Leading to Learn Accelerator” program that she's running soon.

And I tell an awful joke about asking questions. I'm sorry.

The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more.

This podcast is part of the #LeanCommunicators network


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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