Tag: PDCA

TL;DR: When a so-called "AI improvement" adds steps, time, and friction while ignoring frontline and customer input, it is not innovation. It is waste,...

TL;DR: PDCA is meant to be a learning cycle, but in fear-based cultures it becomes PDCYA--Plan, Do, Cover Your A**. When leaders punish mistakes,...

TL;DR: Chick-fil-A improves drive-thru flow by using Lean thinking and "game film" to study the work, remove bottlenecks, and design better systems--while showing deep...

Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...

Twelve years later, I realized I had already met the legendary Toyota leader on my very first Lean trip to Japan. Here's what I...

Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...

TL;DR: PDSA only works when people feel safe to surface problems, test ideas, and admit when something didn't work. PDSA is supposed to be the...

Thanks as always to Ryan McCormack for this... there's always so much good reading, listening, and viewing shared here by him! Subscribe to get...

Joining me again for Episode #386 is Steve Spear, who reached out to share recollections of one of his most influential teachers and mentors,...

TL;DR: Two Japanese hospitals improved patient safety by combining Toyota-style problem-solving with psychological safety. By making it safe for staff to report problems and...

Here's a blog post written by three physicians: Can the auto industry improve spinal fusion surgery? It's interesting that they so closely associate Lean with the auto industry when, at this point, Lean is used in virtually every industry and setting. That's why I used the word "Lean" in the title of my blog post here. They are also authors of a journal article titled "Application of Lean Principles to Neurosurgical Procedures: The Case of Lumbar Spinal Fusion Surgery, a Literature Review and Pilot Series," published in Operative Neurosurgery. In my post, I comment on their work...

I first learned about an approach to personal development called "The Harada Method" when Norman Bodek co-authored a book with Takashi Harada: The Harada Method: The Spirit of Self-Reliance. Norman was a guest on my podcast in 2013 to talk about this... The Harada Method has been on mind again recently thanks to the success of Major League Baseball player Shohei Ohtani, from Japan.