Process Problem: #NFL #SuperBowl #CoinToss, A Defect & Rework
For the coin toss of the Super Bowl 48 (or XLVIII), the referee Terry McAulay handed the coin to Joe Namath to toss…
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Defect
Don’t Let Looking at Data Blind You From Seeing Reality
I recently read an article (a case study) about "Lean Six Sigma" in a publication. It's not online, so I can't link…
Denver Bronco Loses Touchdown for Not Following Standardized Work
I'll apologize in advance to those of you who don't care about football. Thursday night, we saw the type of error…
Learning to See (and Spell) in the NHL
Here's a funny little story I saw on ESPN today (Nicklas Grossmann reveals extra 'n'). Apparently when former…