5 Whys

Today's post is the first contribution from Shrikant Kalegaonkar, a frequent commenter here on the blog, LinkedIn,…

I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…

I've gotten to know to know Harry Kenworthy (pictured at left) over the past few years after meeting at a…

A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a…

Another question I get thrown at me very often is something along the lines of “How do we get more buy in for…

Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model. Part 1 covered the left hand…

There’s no magic about the number five. I’ve seen some people write that five is somehow a “magic number.” No,…

Ok, for those of you who maybe find "50 Shades of Lean" to be a bit too racy, here are some sweet "candy hearts"…

In healthcare patient safety circles, there's always a lot of discussion about lessons learned from aviation…

Last year, when Lean Memes were all the rage (or at least it was fun for a weekend), I had an artist create this…

Here in New Orleans, there was a problem with the city water today and there's a 24-hour "boil water" order in…

If you're watching college football bowls or the NFL playoffs, it's hard not to see this commercial from DirecTV.…

Thanks to Jamie Flinchbaugh for sending this funny video my way. It's the comedian Louis C.K. in his show "Louie"…