Ken Pilone, the Author of Lean Leadership on a Napkin; Toyota Says… Mark Graban Aug 24, 2022 1 Interviews Scroll down for how to subscribe, transcript, and more My guest for Episode #455 of the Lean!-->!-->!-->!-->!-->!-->!-->!-->!-->!-->!-->…
“Why?” Not “Who?” Fixing Systems, Not Blaming Workers Shrikant Kalegaonkar Jan 23, 2018 6 Blog Today's post is the first contribution from Shrikant Kalegaonkar, a frequent commenter here on the blog, LinkedIn,…
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful… Mark Graban Jan 3, 2017 3 Audio I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
The City of Denton’s Lean Journey & Upcoming Webinar Mark Graban Sep 6, 2016 2 Blog I've gotten to know to know Harry Kenworthy (pictured at left) over the past few years after meeting at a…
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction,… Mark Graban Aug 29, 2016 11 Blog A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a…
It might be too late to get “Buy In” by the time you bemoan the lack… Mark Graban Feb 9, 2016 4 Blog Another question I get thrown at me very often is something along the lines of “How do we get more buy in for…
Cleveland Clinic Improvement Model, Part 2: Problem Solving & Standardization Mark Graban Jan 20, 2016 6 Blog Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model. Part 1 covered the left hand…
Maybe We Should Call it “The Many Whys” Instead of “The Five… Mark Graban Nov 18, 2015 9 Audio There’s no magic about the number five. I’ve seen some people write that five is somehow a “magic number.” No,…
New #Lean & #Lean Startup Candy Hearts for Valentine’s Day –… Mark Graban Feb 13, 2015 9 Blog Ok, for those of you who maybe find "50 Shades of Lean" to be a bit too racy, here are some sweet "candy hearts"!-->…
Two Recent Wrong-Site Landings & Many Wrong-Side Surgeries Mark Graban Jan 15, 2014 5 Blog In healthcare patient safety circles, there's always a lot of discussion about lessons learned from aviation…
“I Don’t Always Ask Why, But When I Do, I Ask it 5 Times” Mark Graban Mar 9, 2013 2 Blog Last year, when Lean Memes were all the rage (or at least it was fun for a weekend), I had an artist create this…
Error Proofing Against Drinking Bad Tap Water at #HIMSS13 Mark Graban Mar 3, 2013 0 Blog Here in New Orleans, there was a problem with the city water today and there's a 24-hour "boil water" order in…
This Commercial is Not Exactly the “Five Whys” Mark Graban Jan 7, 2012 0 Blog If you're watching college football bowls or the NFL playoffs, it's hard not to see this commercial from DirecTV.…
A Funny Louie C.K. “Whys” Video Mark Graban Sep 17, 2011 2 Blog Thanks to Jamie Flinchbaugh for sending this funny video my way. It's the comedian Louis C.K. in his show "Louie"…