“Why?” Not “Who?” Fixing Systems, Not Blaming Workers
Today's post is the first contribution from Shrikant Kalegaonkar, a frequent commenter here on the blog, LinkedIn,…
Browsing Tag
5 Whys
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful…
I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
The City of Denton’s Lean Journey & Upcoming Webinar
I've gotten to know to know Harry Kenworthy (pictured at left) over the past few years after meeting at a…
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction,…
A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a…
It might be too late to get “Buy In” by the time you bemoan the lack…
Another question I get thrown at me very often is something along the lines of “How do we get more buy in for…
Cleveland Clinic Improvement Model, Part 2: Problem Solving & Standardization
Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model.
Part 1 covered the left hand…
Maybe We Should Call it “The Many Whys” Instead of “The Five…
There’s no magic about the number five. I’ve seen some people write that five is somehow a “magic number.” No,…
New #Lean & #Lean Startup Candy Hearts for Valentine’s Day –…
Ok, for those of you who maybe find "50 Shades of Lean" to be a bit too racy, here are some sweet "candy hearts"…
Two Recent Wrong-Site Landings & Many Wrong-Side Surgeries
In healthcare patient safety circles, there's always a lot of discussion about lessons learned from aviation…
“I Don’t Always Ask Why, But When I Do, I Ask it 5 Times”
Last year, when Lean Memes were all the rage (or at least it was fun for a weekend), I had an artist create this…
Error Proofing Against Drinking Bad Tap Water at #HIMSS13
Here in New Orleans, there was a problem with the city water today and there's a 24-hour "boil water" order in…
This Commercial is Not Exactly the “Five Whys”
If you're watching college football bowls or the NFL playoffs, it's hard not to see this commercial from DirecTV.…
A Funny Louie C.K. “Whys” Video
Thanks to Jamie Flinchbaugh for sending this funny video my way. It's the comedian Louis C.K. in his show "Louie"…