Tag: Operating Room

Instead of Urging Your Employees to Be Brave, Help Them Feel...

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It's 9 p.m. in an operating room, just before the last procedure of a long day that had been full of delays. A nurse...

If a Surgeon or Hospital Puts Quantity over Quality, Why Call...

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I get worked up about labeling a troubled surgical department as "a factory," but there are far more important issues of patient safety and hospital culture to be discussed related to a Seattle Times investigative piece.

Why Would a New Healthcare CEO Kill a Lean Program?

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Back in September 2015, I wrote a post ("Learning to be Lean" - An Inside Look at a Rapid Improvement Event") that linked to...

Podcast #215 – John Ervin, Lean & Patient Safety in the...

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Listen Today's guest is my friend John Ervin and we were able to sit down together here in San Antonio to record this episode. John has...

Guest Post: Poka Yoke… When It’s Personal

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Mark's Note: Today's guest post is by Chris Burnham. I invited him to write this after I saw him share his pre-surgical "poka yoke"...

Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety

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Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and,...

Some Mature & Wise High School Students on Preventable Medical Errors

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Near home in San Antonio, I had a chance to volunteer last Friday, speaking for an hour to a group of high school juniors...

How Often Does This Get Repeated? CMS and the Underpants Gnomes

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I've recently heard of a scenario in healthcare that I suspect is pretty common, or at least it's not the first time I've heard...

My Trip to the Apple Store was Like a Hospital Visit

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I generally love the Apple Stores for their customer service and environment, as a primary Mac user for the past four years. You may...

A Nice Kaizen Example from the PACU

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"Kaizen" is a Japanese word that means "change for the better" in the context of ongoing "continuous improvement." The so-called "kaizen event," a weeklong...

Lean in Hospitals: Which Tool or Which Need?

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As people first learn about Lean, they often ask questions like "what tools or methods should we use first?" These tools include things like...

Video Presentation on Reducing Healthcare Waste & Improving Care

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Last week, I posted a podcast with Mike George, founder of Strong America Now, an organization that is promoting Lean and Six Sigma methods...