My LinkedIn Article: Supply Chain Matters – at the Oscars® and in…
The mistakes at The Oscars were trivial and unimportant in the grand scheme of things. What are some lessons…
Browsing Tag
A New Experiment: Highlights from my September Podcast with Steve Spear
I hope you're a regular listener to my Lean Blog Podcast series, where I've interviewed authors and Lean leaders…
My LinkedIn Post on Bad Toast & Bad Management
Previously on LinkedIn, I've written about Kaizen in a wine bar and the need for restaurants to not blame employees…
LinkedIn: How These Credit Card Websites Illustrate Lean Mistake Proofing
Here is my latest article for the LinkedIn "Influencers" series, written for a general audience that might not be…
LinkedIn: Is Your Technology Solving a Problem or Causing New Ones?
The title here doesn't refer to LinkedIn's technology, their website, solving or causing problems.
I'm referring…
10 Key Lean Mindsets for Factories, Hospitals, Startups, and More
Here's my latest post for LinkedIn through their "Influencers" series. It might be old hat to readers of this blog,…
The One Thing Google Should Show When You Search for a Hospital
Today's post is hosted over at LinkedIn, as part of my participation in the LinkedIn Influencers series.
The…
Parallels Between Personal Training and Lean Coaching
First, here's a look back at my post from 2012 commemorating the memory of Dr. Martin Luther King, Jr. Let's all be…
What Little Thing Made This Nurse Manager Realize She DID Have A Lot Of Ideas?
Today's post is just something pointing I wrote another article for the LinkedIn "Influencer" series (see my past…
Reflections: If I Hadn’t Moved From Lean Manufacturing to Lean Healthcare
I just got back from Japan last night and I'm going to take it easy during this Thanksgiving week. Rest and family…
What Bad Managers, Good Managers, and Great Managers Do
Today's post is something that I wrote for a broader LinkedIn audience, but might have meaning and significance…
My Skepticism about GM’s “Speak Up for Safety” Program
I have a new article posted on LinkedIn: "My New Program: Speak Up About "Speak Up for Safety" at GM."
GM seems…
Did GM Forget that the Customer Should Come First? And Who Forgot Exactly?
I wrote an article for LinkedIn yesterday about the recent GM ignition problem controversy and recall. I commented…
Preaching to the Choir: Lean Works Everywhere
Some of you might have seen it, but I wrote a piece for the LinkedIn Influencers series about how the "Lean…
LinkedIn Article: How Can We Increase Cross Training to Better Serve Customers?
Here is an article I posted yesterday to LinkedIn: An Airline Worker's Lament: "They Won't Let Me Help You."
On…
LinkedIn Post: American Airlines Cannot or Will Not Serve Their Customers?
I wrote a post for the LinkedIn Influencers series:
American Airlines Should Own Their Situation, Not Just Blame…
The Book that Changed Me: “Understanding Variation”
For my latest "LinkedIn Influencer" post, I was asked to participate in a series about "The Book that Changed Me."…
My First Job: As a Detroit News Carrier
I wrote a piece for Linkedin Influencers as a part of their series about people's first jobs.
Read my story…