Back in February, I blogged about the silliness that was the end of the Academy Awards, when the wrong winner for “Best Picture” was mistakenly announced.
Hear Mark read this post (subscribe to the podcast)
As with many things, it was a systemic problem with a number of causes, as I tried to uncover and articulate here.
I think there are many “Lean lessons” to be learned from the incident, about the design of effective systems, error proofing, training workers to speak up, etc.
I recently addressed some of the supply chain management lessons involved in the Oscars. It turns out these are also just management lessons… and maybe not just for healthcare…
Here is the piece I published on LinkedIn:
What do you think? Please comment on LinkedIn or as a comment here on this post.