Operational Excellence Mixtape: May 22, 2020 Ryan McCormack May 22, 2020 0 Mixtape Thanks as always to Ryan McCormick for this... Healthcare - Creating Value for Patients Customer!-->!-->!-->!-->!-->!-->!-->!-->!-->!-->…
I Was Two Weeks Ahead of the Curve on This Dilbert Cartoon About Digitizing… Mark Graban Apr 24, 2018 2 Blog You might remember my April Fool's blog post that I did for KaiNexus as I shared here on my blog... One of the…
[April Fool] Special Announcement: Our New @KaiNexus Suggestion Box Builds on… Mark Graban Apr 1, 2018 0 Blog As a senior advisor to KaiNexus and somebody who has been a member of the team since 2011, it's been amazing to see…
Santa’s Little Kaizeneers? Mark Graban Jan 31, 2018 0 Blog Thanks to my friend Sylvain for sending me this cartoon. It would have been more timely for me to share this before…
The State of This Restaurant’s Suggestion Box Didn’t Really Surprise… Mark Graban Jul 25, 2017 5 Blog Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on "Motivational…
How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas Mark Graban Dec 6, 2016 0 Blog Back in 2014, I wrote about a CBC radio piece that featured, among other organizations, St. Mary's General Hospital…
Are These Bad Suggestions About Suggestion Boxes? Mark Graban Aug 11, 2016 0 Blog I've written a lot about suggestion boxes, and usually in the context of how they don't work well. Many aspects of…
Why It’s OK That This Suggestion Box Was Full of Cobwebs Mark Graban May 4, 2016 2 Audio As I guy who started his career in manufacturing before moving to healthcare in 2005, I don't get many…
HBR Article on Avoiding the Futility of Suggestion Systems Mark Graban Jan 27, 2016 1 Audio Burris has a new article on the Harvard Business Review website: “Employee Suggestion Schemes Don’t Have to Be…
When Will The Federal Government & VA Learn? On Suggestion Boxes &… Mark Graban Feb 16, 2015 6 Audio This article caught my attention the other day: "Philly VA employees ask for golf shirts in suggestion box for…
Businessweek Article on Employee Ideas Mark Graban Dec 10, 2014 1 Blog This Bloomberg Businessweek article caught my eye: "How to Get More Respect From Your Boss With Less Work." It's a…
Denver Jail’s Suggestion Box (and Problems) in the News Mark Graban Oct 14, 2014 0 Blog The Denver jail and its suggestion box program made the local news, thanks to a Freedom of Information Act…
Kaizen: What if We Get Bad Ideas from Employees? Mark Graban Aug 15, 2014 11 Best In our Healthcare Kaizen books, Joe Swartz and I have tried to make the case that the Kaizen style of continuous…
Kaizen is Usually a Team Sport Mark Graban May 14, 2014 1 Blog Last Thursday, Joe Swartz and I presented about "Kaizen Coaching" at the annual Shingo Institute Conference.…
Today’s Dilbert – Employee Ideas, PHBs & Chipmunks Mark Graban Mar 2, 2014 0 Blog Today's Dilbert is a very funny illustration of what goes wrong in what you might call "boss-driven suggestion…
And Here’s Why I’m Cynical about “Lean Government” Mark Graban Oct 17, 2013 9 Blog One of the big arguments given for "Lean Government" efforts are the cost savings that are generated by…
Louisiana’s Online Suggestion Box Will Fail; Connecticut Lean Efforts Might… Mark Graban Mar 27, 2013 4 Blog I'm a critic of traditional suggestion boxes, since they are usually garbage cans for ideas. Boxes collect…
Video: Kaizen vs. the Suggestion Box Mark Graban Oct 29, 2012 1 Blog Thanks to the Lean Enterprise Institute for recording this short video when we were at the recent Northeast Shingo…