In recent years, healthcare providers increasingly want you to do an “online check in” prior to your appointment. I can see the benefits — when it works well. I’d rather type information into my phone or computer instead of writing…
I know I’m not alone in being frustrated by something as simple — seemingly simple — as transferring electronic medical records from one physician’s office to another. I do have a more unusual situation, and forgive me if this is…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and leadership. Healthcare – Creating Value for…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Health Care Workers Protect Us. It’s Time To Protect Them. Great article in HBR by Ken Segel and John Toussaint. Volume-based incentives drive behaviours — often…
On Saturday, I visited a clinic housed in a retail pharmacy... my symptoms turned out to be caused by an ear infection. The nurse practitioner ended up explaining some symptoms of a poorly-implemented IT system and what sounds like some other management dysfunctions. I jokingly offered to bill her for a counseling session.
I saw this article the other day on Deadspin, one of my favorite non-Lean blogs Bill Belichick, head coach of the New England Patriots, got really frustrated with an NFL-provided Microsoft Surface tablet. As with many technology issues, it wasn’t…
This article caught my eye recently: For Every Hour With Patients, Doctors Spend Two Record-Keeping (via Forbes)
My guest for episode #220 is somebody I’ve wanted to interview for a long time, Dr. Robert Wachter, one of the leading voices in the modern patient safety movement. He’s most recently author of a brand-new book The Digital Doctor:…
Since many organizations might block The Onion website, I decided to post this in the “weekend fun” category: Quick-Lube Shop Masters Electronic Record Keeping Six Years Before Medical Industry The headline pretty much says it all, but there’s a short…
