Tag: Seddon
Correcting John Seddon’s Claims About Ohno, Womack, and Jones on Standardized...
When I read John Seddon's book Freedom from Command & Control: Rethinking Management for Lean Service, I was a fan. I thought, "Here is...
NHS 4-Hour ER Targets: What Happens When Hitting the Number Matters...
TL;DR: When leaders impose arbitrary targets without improving the underlying system, people will find ways to hit the number without helping the patient. The...
Making the Numbers
Freedom from Command & Control: Rethinking Management for Lean Service
Here is a fascinating post from John Seddon at his website www.lean-service.com (link is dead)...
Quelling Command and Control Thinking
QW: Freedom from command
This might make for interesting reading in conjunction with the earlier piece on a Lean Air Force.
Consultant and writer John Seddon...
