When I read John Seddon’s book Freedom from Command & Control: Rethinking Management for Lean Service, I was a fan. I thought, “Here is someone from the Dr. Deming lineage who has a good message about what’s wrong with traditional…
TL;DR: When leaders impose arbitrary targets without improving the underlying system, people will find ways to hit the number without helping the patient. The problem isn’t the people — it’s the design. I’m here in the UK for work, and…
Freedom from Command & Control: Rethinking Management for Lean Service Here is a fascinating post from John Seddon at his website www.lean-service.com (link is dead) about ambulances “making their numbers”: The stupidity of measuring the eight-minute response time has been…
QW: Freedom from command This might make for interesting reading in conjunction with the earlier piece on a Lean Air Force. Consultant and writer John Seddon highlights some of key conceptual differences between command-and-control management with what is needed in…
