Quelling Command and Control Thinking

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QW: Freedom from command

This might make for interesting reading in conjunction with the earlier piece on a Lean Air Force.

Consultant and writer John Seddon highlights some of key conceptual differences between command-and-control management with what is needed in a lean environment.

Seddon is also the author of a new book on lean service, Freedom from Command & Control: Rethinking Management for Lean Service.


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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.

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