Quelling Command and Control Thinking

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QW: Freedom from command

This might make for interesting reading in conjunction with the earlier piece on a Lean Air Force.

Consultant and writer John Seddon highlights some of key conceptual differences between command-and-control management with what is needed in a lean environment.

Seddon is also the author of a new book on lean service, Freedom from Command & Control: Rethinking Management for Lean Service.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. His latest book has been released as an "in-progress" book, titled Measures of Success.

1 Comment
  1. […] airman to make suggestions and drive improvement, even if that means questioning their superiors? Click here for an article on command-and-control vs. lean management. I’m glad to see the Air Force take this approach. I truly hope they can make it work. Anyone […]

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