Ryan McCormack’s Operational Excellence Mixtape: January 21, 2022 Ryan McCormack Jan 21, 2022 0 Mixtape Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing!-->!-->!-->…
Ryan McCormack’s Operational Excellence Mixtape: January 7, 2022 Ryan McCormack Jan 7, 2022 0 Mixtape Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing!-->!-->!-->…
Why Start the New Year with Blank Charts? Mark Graban Jan 3, 2022 4 Blog Charts like this always make me wonder why we throw away the additional context of data from 2016 when we start the…
Why Samantha Riley Prescribes “Making Data Count” in the NHS England… Mark Graban May 11, 2021 0 Interviews Scroll down for video, how to subscribe, video, transcript, and more My guest for Episode #413!-->!-->!-->!-->!-->!-->!-->!-->!-->!-->!-->…
Is “Red & Green” Really Lean? Process Behavior Charts are Better Mark Graban May 10, 2021 6 Blog Thanks again to Prof. Eric Olsen for inviting me to give a short talk as part of the virtual Central California!-->…
Zoom Out For The Whole Picture Mark Graban Apr 22, 2021 1 Blog Mark's note: Today's post is something I asked my friend Brian Buck to write up here. He wrote one previous guest!-->…
The Misleading Use of “YTD” Numbers to Evaluate Performance Mark Graban Mar 3, 2020 1 Blog In my travels, I see many organizations using Year-to-Date (YTD) numbers to evaluate performance. Some of it is in!-->…
Starbucks Risks Getting Burned on the Metrics Rollercoaster Mark Graban Feb 6, 2020 1 Blog Shout out and hat tip to Dan Markovitz for his excellent blog post: "WHEN LEADERS TORTURE THEIR EMPLOYEES" !-->!-->!-->!-->!-->…
Be Careful With Misleading Year-Over-Year Charts Mark Graban Jan 27, 2020 1 Blog The main subject of my book Measures of Success is "Process Behavior Charts" (see more in this blog post) and the!-->…
My Article for CFO.com: Break the Bad Habit of Overreacting to Metrics Mark Graban Jan 7, 2020 4 Blog I'd like to thank CFO Magazine (their CFO.com website) for publishing my article: "Break the Bad Habit of!-->!-->!-->…
Different Ways of Reporting our KaiNexus Webinar Registration Numbers Mark Graban Dec 13, 2019 0 Blog One of the things I do with KaiNexus is manage our webinar series. That means lining up presenters, playing the!-->…
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives… Mark Graban May 19, 2019 3 Audio Over the past year, I've heard about the "OKRs" methodology that is used in tech companies like Google. OKRs!-->…
Metrics Require More Than 2-Pointers or 3-Pointers: NCAA Men’s Hoops Final… Mark Graban Apr 9, 2019 3 Blog Two data points are not a trend. But, one data point can be a "signal" that a metric has changed enough to merit!-->…
Podcast #325 – Andrea Hardaway, Making Metrics Matter Mark Graban Nov 26, 2018 0 Interviews Joining me for Episode #325 of the podcast is Andrea Hardaway, an operational leader and the executive director of…
Podcast #320 – Skip Steward on Deming, Wheeler, Metrics, and More Mark Graban Oct 9, 2018 0 Interviews Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode…
From Planet Lean: My Discussion with Michael Ballé on “Measures of… Mark Graban Oct 5, 2018 0 Check it Out Thanks to editor Roberto Priolo and "Planet Lean," the online publication of the Lean Global Network for hosting…
Understanding Variation: A BBC Simulation of Hospital Surgical Deaths Mark Graban May 21, 2018 0 Blog I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June: Cambridge…
“Measures of Success” — The Need for a Measured Response to Our… Mark Graban Mar 27, 2018 0 Blog Measures matter. The proper analysis of data and performance metrics allow us to separate good changes from bad,…