Why Start the New Year with Blank Charts? Mark Graban Jan 2, 2023 4 Blog Charts like this always make me wonder why we throw away the additional context of data from 2016 when we start the…
A Chart is a Picture That’s Worth More Than a Thousand Words? Mark Graban May 24, 2022 0 Blog I recently saw this article in the Washington Post: This MLB season, the ball is making everyone batty Major!-->!-->!-->!-->!-->…
Ryan McCormack’s Operational Excellence Mixtape: January 21, 2022 Ryan McCormack Jan 21, 2022 0 Mixtape Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing!-->!-->!-->…
Ryan McCormack’s Operational Excellence Mixtape: January 7, 2022 Ryan McCormack Jan 7, 2022 0 Mixtape Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing!-->!-->!-->…
Why Samantha Riley Prescribes “Making Data Count” in the NHS England… Mark Graban May 11, 2021 0 Interviews Scroll down for video, how to subscribe, video, transcript, and more My guest for Episode #413!-->!-->!-->!-->!-->!-->!-->!-->!-->!-->!-->…
Is “Red & Green” Really Lean? Process Behavior Charts are Better Mark Graban May 10, 2021 6 Blog Thanks again to Prof. Eric Olsen for inviting me to give a short talk as part of the virtual Central California!-->…
Zoom Out For The Whole Picture Mark Graban Apr 22, 2021 1 Blog Mark's note: Today's post is something I asked my friend Brian Buck to write up here. He wrote one previous guest!-->…
The Misleading Use of “YTD” Numbers to Evaluate Performance Mark Graban Mar 3, 2020 1 Blog In my travels, I see many organizations using Year-to-Date (YTD) numbers to evaluate performance. Some of it is in!-->…
Starbucks Risks Getting Burned on the Metrics Rollercoaster Mark Graban Feb 6, 2020 1 Blog Shout out and hat tip to Dan Markovitz for his excellent blog post: "WHEN LEADERS TORTURE THEIR EMPLOYEES" !-->!-->!-->!-->!-->…
Be Careful With Misleading Year-Over-Year Charts Mark Graban Jan 27, 2020 1 Blog The main subject of my book Measures of Success is "Process Behavior Charts" (see more in this blog post) and the!-->…
My Article for CFO.com: Break the Bad Habit of Overreacting to Metrics Mark Graban Jan 7, 2020 4 Blog I'd like to thank CFO Magazine (their CFO.com website) for publishing my article: "Break the Bad Habit of!-->!-->!-->…
Different Ways of Reporting our KaiNexus Webinar Registration Numbers Mark Graban Dec 13, 2019 0 Blog One of the things I do with KaiNexus is manage our webinar series. That means lining up presenters, playing the!-->…
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives… Mark Graban May 19, 2019 3 Audio Over the past year, I've heard about the "OKRs" methodology that is used in tech companies like Google. OKRs!-->…
Metrics Require More Than 2-Pointers or 3-Pointers: NCAA Men’s Hoops Final… Mark Graban Apr 9, 2019 3 Blog Two data points are not a trend. But, one data point can be a "signal" that a metric has changed enough to merit!-->…
Podcast #325 – Andrea Hardaway, Making Metrics Matter Mark Graban Nov 26, 2018 0 Interviews Joining me for Episode #325 of the podcast is Andrea Hardaway, an operational leader and the executive director of…
Podcast #320 – Skip Steward on Deming, Wheeler, Metrics, and More Mark Graban Oct 9, 2018 0 Interviews Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode…
From Planet Lean: My Discussion with Michael Ballé on “Measures of… Mark Graban Oct 5, 2018 0 Check it Out Thanks to editor Roberto Priolo and "Planet Lean," the online publication of the Lean Global Network for hosting…
Understanding Variation: A BBC Simulation of Hospital Surgical Deaths Mark Graban May 21, 2018 0 Blog I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June: Cambridge…