The Misleading Use of “YTD” Numbers to Evaluate Performance Mark Graban Mar 3, 2020 1 Blog In my travels, I see many organizations using Year-to-Date (YTD) numbers to evaluate performance. Some of it is in!-->…
Starbucks Risks Getting Burned on the Metrics Rollercoaster Mark Graban Feb 6, 2020 1 Blog Shout out and hat tip to Dan Markovitz for his excellent blog post: "WHEN LEADERS TORTURE THEIR EMPLOYEES" !-->!-->!-->!-->!-->…
Be Careful With Misleading Year-Over-Year Charts Mark Graban Jan 27, 2020 1 Blog The main subject of my book Measures of Success is "Process Behavior Charts" (see more in this blog post) and the!-->…
My Article for CFO.com: Break the Bad Habit of Overreacting to Metrics Mark Graban Jan 7, 2020 4 Blog I'd like to thank CFO Magazine (their CFO.com website) for publishing my article: "Break the Bad Habit of!-->!-->!-->…
Different Ways of Reporting our KaiNexus Webinar Registration Numbers Mark Graban Dec 13, 2019 0 Blog One of the things I do with KaiNexus is manage our webinar series. That means lining up presenters, playing the!-->…
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives… Mark Graban May 19, 2019 3 Audio Over the past year, I've heard about the "OKRs" methodology that is used in tech companies like Google. OKRs!-->…
Metrics Require More Than 2-Pointers or 3-Pointers: NCAA Men’s Hoops Final… Mark Graban Apr 9, 2019 3 Blog Two data points are not a trend. But, one data point can be a "signal" that a metric has changed enough to merit!-->…
Podcast #325 – Andrea Hardaway, Making Metrics Matter Practical indicators… Mark Graban Nov 26, 2018 0 Interviews Joining me for Episode #325 of the podcast is Andrea Hardaway, an operational leader and the executive director of…
Podcast #320 – Skip Steward on Deming, Wheeler, Metrics, and More Mark Graban Oct 9, 2018 0 Interviews Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode…
From Planet Lean: My Discussion with Michael Ballé on “Measures of… Mark Graban Oct 5, 2018 0 Check it Out Thanks to editor Roberto Priolo and "Planet Lean," the online publication of the Lean Global Network for hosting…
Understanding Variation: A BBC Simulation of Hospital Surgical Deaths Mark Graban May 21, 2018 0 Blog I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June: Cambridge…
“Measures of Success” — The Need for a Measured Response to Our… Mark Graban Mar 27, 2018 0 Blog Measures matter. The proper analysis of data and performance metrics allow us to separate good changes from bad,…
Why Start the New Year with Blank Charts? A new year doesn't mean a new system... Mark Graban Jan 4, 2018 4 Blog Charts like this always make me wonder why we throw away the additional context of data from 2016 when we start the…
#Lean Learning Opportunities: Webinars, Workshops, Conferences, and Online Courses Mark Graban Nov 10, 2017 0 Blog In this post, I share links and information about two upcoming free webinars that I'm hosting this month, some 2018…
What Do We Learn From Charting a Reduction in CLABSI Rates in Different Ways? Mark Graban Nov 1, 2017 5 Blog I'm in San Francisco for Lean Startup Week. Please say hi if you're here! Follow hashtag #LeanStartupWeek for…
The Joy and the Pain of Overreacting to Metrics (and the Time We Waste in Doing… Mark Graban Oct 25, 2017 0 Blog As next week's Lean Startup Week approaches, I'm pretty laser focused on preparation for my: Facilitation of…
The Conundrum that is Dr. Deming on Metrics, Measures, and Data Data is the only… Mark Graban Jul 12, 2017 5 Audio There are Dr. W. Edwards Deming quotes that get thrown around... one that sounds incredibly "pro-data" and others…
Reader Question: More Clarity in Visualizing Hospital Performance Data Making… Mark Graban May 30, 2017 6 Blog I received another reader question (submit yours here) and it's about statistics, "daily Lean management," and…