Ryan McCormack’s Operational Excellence Mixtape: January 21, 2022
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Browsing Tag
Metrics
Ryan McCormack’s Operational Excellence Mixtape: January 7, 2022
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Why Start the New Year with Blank Charts?
Charts like this always make me wonder why we throw away the additional context of data from 2016 when we start the…
Why Samantha Riley Prescribes “Making Data Count” in the NHS England…
Scroll down for video, how to subscribe, video, transcript, and more
My guest for Episode #413…
Is “Red & Green” Really Lean? Process Behavior Charts are Better
Thanks again to Prof. Eric Olsen for inviting me to give a short talk as part of the virtual Central California…
Zoom Out For The Whole Picture
Mark's note: Today's post is something I asked my friend Brian Buck to write up here. He wrote one previous guest…
The Misleading Use of “YTD” Numbers to Evaluate Performance
In my travels, I see many organizations using Year-to-Date (YTD) numbers to evaluate performance. Some of it is in…
Starbucks Risks Getting Burned on the Metrics Rollercoaster
Shout out and hat tip to Dan Markovitz for his excellent blog post:
"WHEN LEADERS TORTURE THEIR EMPLOYEES"
…
Be Careful With Misleading Year-Over-Year Charts
The main subject of my book Measures of Success is "Process Behavior Charts" (see more in this blog post) and the…
My Article for CFO.com: Break the Bad Habit of Overreacting to Metrics
I'd like to thank CFO Magazine (their CFO.com website) for publishing my article:
"Break the Bad Habit of…
Different Ways of Reporting our KaiNexus Webinar Registration Numbers
One of the things I do with KaiNexus is manage our webinar series. That means lining up presenters, playing the…
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives…
Over the past year, I've heard about the "OKRs" methodology that is used in tech companies like Google. OKRs…
Metrics Require More Than 2-Pointers or 3-Pointers: NCAA Men’s Hoops Final…
Two data points are not a trend. But, one data point can be a "signal" that a metric has changed enough to merit…
Podcast #325 – Andrea Hardaway, Making Metrics Matter
Joining me for Episode #325 of the podcast is Andrea Hardaway, an operational leader and the executive director of…
Podcast #320 – Skip Steward on Deming, Wheeler, Metrics, and More
Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode…
From Planet Lean: My Discussion with Michael Ballé on “Measures of…
Thanks to editor Roberto Priolo and "Planet Lean," the online publication of the Lean Global Network for hosting…
Understanding Variation: A BBC Simulation of Hospital Surgical Deaths
I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June:
Cambridge…
“Measures of Success” — The Need for a Measured Response to Our…
Measures matter. The proper analysis of data and performance metrics allow us to separate good changes from bad,…