Learning From These Charts About Patients and Dignity (and Improvement)
I was pointed to this tweet late last year:
https://twitter.com/Quality_Watch/status/1332428482517712896
…
Browsing Tag
Patient Satisfaction
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful…
I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
A Prof Writes About “Proof that Operational Excellence Works in…
This article caught my eye recently:
Skeptics - We have Proof that Operational Excellence Work in Healthcare!…
Transparency in Healthcare: Patients *Can* Handle the Truth
Mark's Note: Here is another guest post from Drew Locher. I'm hoping that he'll contribute occasionally to the blog…
What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With #Lean
Dr. Gary Kaplan is the CEO of Seattle's Virginia Mason Medical Center, considered one of the world leaders in the…
A Story About a Hospital Putting Safety First Over Patient Satisfaction
In yesterday's blog post ("Safety is always our top priority" - From lip service to daily practice?"), I challenged…