Tag: Patient Satisfaction

Learning From These Charts About Patients and Dignity (and Improvement)

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I was pointed to this tweet late last year: https://twitter.com/Quality_Watch/status/1332428482517712896 Here is the chart in question: It's an important question from the British NHS -- of course,...

My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful...

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I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a very stimulating visit and it was great to see the progress they were making in building a “culture of improvement.”

A Prof Writes About “Proof that Operational Excellence Works in Healthcare!”

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This article caught my eye recently: Skeptics - We have Proof that Operational Excellence Work in Healthcare! (via The Ohio State University)

Transparency in Healthcare: Patients *Can* Handle the Truth

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Mark's Note: Here is another guest post from Drew Locher. I'm hoping that he'll contribute occasionally to the blog as a guest author. My...

What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With Lean

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Dr. Gary Kaplan is the CEO of Seattle's Virginia Mason Medical Center, considered one of the world leaders in the adoption of Lean healthcare...

A Story About a Hospital Putting Safety First Over Patient Satisfaction

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In yesterday's blog post ("Safety is always our top priority" - From lip service to daily practice?"), I challenged hospital leaders to back up...

Who Ever Asks “Let’s Plus/Delta” That Doctor Appointment or Hospital Stay?

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It's a pretty common facilitation technique to do a "plus / delta" discussion at the end of a meeting, exercise, etc. In the plus column...

Stuff I’m Reading: The Good, The Bad, and the Ugly in...

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The list of stuff I've read and wanted to blog about has grown... that inventory becomes a post like this.  Here are links to...

Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up...

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Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding Variation: The Key to Managing...

Are We 84.7% Certain We’re in the 90th Percentile?

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Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to measure, but as Dr....