My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful…
I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
Browsing Tag
Patient Satisfaction
A Prof Writes About “Proof that Operational Excellence Works in…
This article caught my eye recently:
Skeptics - We have Proof that Operational Excellence Work in Healthcare!…
Transparency in Healthcare: Patients *Can* Handle the Truth
Mark's Note: Here is another guest post from Drew Locher. I'm hoping that he'll contribute occasionally to the blog…
What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With #Lean
Dr. Gary Kaplan is the CEO of Seattle's Virginia Mason Medical Center, considered one of the world leaders in the…
A Story About a Hospital Putting Safety First Over Patient Satisfaction
In yesterday's blog post ("Safety is always our top priority" - From lip service to daily practice?"), I challenged…
Who Ever Asks “Let’s Plus/Delta” That Doctor Appointment or…
It's a pretty common facilitation technique to do a "plus / delta" discussion at the end of a meeting, exercise,…
Stuff I’m Reading: The Good, The Bad, and the Ugly in Healthcare
The list of stuff I've read and wanted to blog about has grown... that inventory becomes a post like this. Here…
Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up…
Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding…
Are We 84.7% Certain We’re in the 90th Percentile?
Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to…