Learning From These Charts About Patients and Dignity (and Improvement) Mark Graban Jan 6, 2021 0 Blog I was pointed to this tweet late last year: https://twitter.com/Quality_Watch/status/1332428482517712896 !-->!-->!-->!-->!-->…
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful… Mark Graban Jan 3, 2017 3 Audio I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
A Prof Writes About “Proof that Operational Excellence Works in… Mark Graban Oct 3, 2016 0 Blog This article caught my eye recently: Skeptics - We have Proof that Operational Excellence Work in Healthcare!…
Transparency in Healthcare: Patients *Can* Handle the Truth Drew Locher Mar 29, 2016 0 Blog Mark's Note: Here is another guest post from Drew Locher. I'm hoping that he'll contribute occasionally to the blog…
What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With #Lean Mark Graban Mar 7, 2016 10 Audio Dr. Gary Kaplan is the CEO of Seattle's Virginia Mason Medical Center, considered one of the world leaders in the…
A Story About a Hospital Putting Safety First Over Patient Satisfaction Mark Graban Feb 26, 2015 6 Blog In yesterday's blog post ("Safety is always our top priority" - From lip service to daily practice?"), I challenged…
Who Ever Asks “Let’s Plus/Delta” That Doctor Appointment or… Mark Graban Feb 17, 2015 10 Audio It's a pretty common facilitation technique to do a "plus / delta" discussion at the end of a meeting, exercise,…
Stuff I’m Reading: The Good, The Bad, and the Ugly in Healthcare Mark Graban Oct 17, 2012 2 Blog The list of stuff I've read and wanted to blog about has grown... that inventory becomes a post like this. Here…
Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up… Mark Graban Nov 2, 2011 9 Blog Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding…
Are We 84.7% Certain We’re in the 90th Percentile? Mark Graban May 4, 2011 34 Blog Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to…