Patient Satisfaction

I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…

This article caught my eye recently: Skeptics - We have Proof that Operational Excellence Work in Healthcare!…

Mark's Note: Here is another guest post from Drew Locher. I'm hoping that he'll contribute occasionally to the blog…

Dr. Gary Kaplan is the CEO of Seattle's Virginia Mason Medical Center, considered one of the world leaders in the…

In yesterday's blog post ("Safety is always our top priority" - From lip service to daily practice?"), I challenged…

It's a pretty common facilitation technique to do a "plus / delta" discussion at the end of a meeting, exercise,…

The list of stuff I've read and wanted to blog about has grown... that inventory becomes a post like this.  Here…

Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding…

Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to…