When Problems are Hidden in Kudos: From Celebrations to Root Cause Countermeasures Mark Graban Sep 24, 2019 4 Blog I want to give credit to my friend and colleague Tony Milian for the idea that prompted this blog post. Tony and I!-->…
The “Smart Loves Problems” TV Ad — But What Does Fear Do to… Mark Graban Sep 18, 2019 0 Blog This ad caught my attention while watching a little bit of Monday Night Football this week. It's an IBM ad!-->!-->!-->…
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful… Mark Graban Jan 3, 2017 3 Audio I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
Throwback Thursday: Flexing, Gemba Claus, Problems, Shook, Jail, and Holiday Gifts Mark Graban Dec 17, 2015 0 Blog As we start easing into the holidays, I wanted to share a few throwback posts from this day or this week from…