When Problems are Hidden in Kudos: From Celebrations to Root Cause Countermeasures
I want to give credit to my friend and colleague Tony Milian for the idea that prompted this blog post. Tony and I…
Browsing Tag
Problems
The “Smart Loves Problems” TV Ad — But What Does Fear Do to…
This ad caught my attention while watching a little bit of Monday Night Football this week.
It's an IBM ad…
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful…
I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a…
Throwback Thursday: Flexing, Gemba Claus, Problems, Shook, Jail, and Holiday Gifts
As we start easing into the holidays, I wanted to share a few throwback posts from this day or this week from…