Mark’s note: Today’s guest post is by Rodrigo Bernal, with the first post on this site contributed from Mexico. Rodrigo uses a lunch outing to raise important questions about customer focus and the voice of the customer. If there is a…
I’m in my home town of Livonia, Michigan this week, having arrived to the snow and cold yesterday, staying through Thursday. Boy, my blood has really “thinned out” from 15 years of mostly living in Texas or Arizona. I made…
How I Helped Move a Factory to Mexico – Business Week Hat tip to Jennifer in Washington state for pointing this article out to me. It’s the tale of an idealistic college grad whose temp job involves gathering data that…
Sharp takes a gamble on new TV plant in Mexico – USATODAY.com Good article in the USA Today today. Sorry for the redundant redundancy there. I’m reminded of an earlier post about Olevia building some TV’s in the US. I’m…
El Paso Times – Bubble Busters say farewell Here’s what would otherwise be a nice story about employees working together on kaizen (continuous improvement). The team is being rewarded with a trip to Japan: “In December, the group, who call…
P&G’s Global Target: Shelves of Tiny Stores – WSJ.com: Interesting article in the WSJ about how Proctor & Gamble has had to adapt its approach in countries like Mexico, with different types of customers and different retail models: “In marketing…
Winding Road » Archive » Japan Report: Toyota To Build 8th Plant In MS, But We Hear No. 9 Is Already In The Works… Rumors are already going around about the NEXT factory that Toyota will build in North America.…
