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How to Design Poor Service: Expect 100% Utilization of People or...

Mark Graban - August 2, 2010 29

tl;dr: The blog post criticizes the focus on 100% utilization of resources in businesses like American Airlines and Verizon FIOS, arguing that it leads...

Mady Jakubowski on Ryan McCormack’s Operational Excellence Mixtape: January 24, 2025April 18, 2025
Thank you for this always insightful and accessible roundup. What stood out to me the most was the critical view…
Mark Graban on The Mystery of the Mistakenly Aligned Throat Coat Tea Bags, Solved!April 11, 2025
Received via the contact form: ----------- I found your article interesting but I'm not buying the reply from Traditional Medicinals…
Food for Agile Thought #488: Product vs Engineering, Reflexive AI Usage, Psychological Safety and Lean, Guide to Stakeholders – Royal Consultants, A Royal Property Consultants LLC Business on New Book: How Psychological Safety Drives Digital Transformation and the Toyota Production SystemApril 11, 2025
[…] Source: How Psychological Safety Drives Digital Transformation and the Toyota Production System (or Lean) […]
Ryan Fairfax on Fighting Against “The Way We’ve Always Done It” – Before Lean or With LeanApril 9, 2025
I agree with the "overtrain" section and how we should start challenging the way we typically do things. Especially through…
Ava on Leading Lean for Profitable Growth: CEO Bill Canady on Driving Business TransformationApril 9, 2025
I thought how Bill emphasized the CEO's role in actively championing Lean principles to drive sustainable, profitable growth was very…

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How to Design Poor Service: Expect 100% Utilization of People or...

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