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Mark Graban - April 1, 2023 2

Today, April 1st, is a day for BIG announcements. I am pleased to tell you about the logical (if not inevitable) follow-up to my...

Mark Graban on The Inconsistent Mobile Order Delivery Process at Starbucks Can Be FrustratingApril 23, 2024
Hi Mel — Oh your comment was clear. I was just being proactive in case anybody reading this post thought…
Mel on The Inconsistent Mobile Order Delivery Process at Starbucks Can Be FrustratingApril 23, 2024
I completely agree! Sorry if that wasn't clear. They are under pressure to see out this company policy that makes…
Mark Graban on Transforming Leadership: How to Shift from Blame to Systemic ImprovementApril 23, 2024
Thanks, Bob. What opened your eyes to the need to look at yourself as a leader instead of blaming employees?
Mark Graban on The Inconsistent Mobile Order Delivery Process at Starbucks Can Be FrustratingApril 23, 2024
That's a great example of the chaos. First-In-First-Out is not the goal... perfectly matching production to customer demand in real-time…
Mel Coyle on The Inconsistent Mobile Order Delivery Process at Starbucks Can Be FrustratingApril 23, 2024
The mobile ordering system is why I stopped going to Starbucks. Like you, I order a simple drink, a cold…

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