Wheeler

As I blogged about yesterday, things went well at the Oscars... or, at least, no errors were made in the…

When looking at data, whether it's the number of homicides in San Antonio or some of our workplace metrics, it's…

So many of our business metrics are reported in terms of two-data point comparisons. How much did the…

Here's another post on the theme of performance metrics, as I'm talking about next week at Lean Startup Week (see…

As Eric wrote about in The Lean Startup (and as many others say), time is the most precious commodity anybody has.…

In this post, I share some thoughts and build upon one of the presentations at last week's Lean Healthcare…

I received another reader question (submit yours here) and it's about statistics, "daily Lean management," and…

If you don't care about sports or statistical process analysis, this isn't the post for you... but it was…

Can leaders get some improvement just by asking for it? Does improvement stall out if we don't have a method for…

Here is an article that I wrote and published on LinkedIn on Tuesday on the topic of managing metrics in a better,…

I recently got to meet Prof. Donald J. Wheeler when he gave a keynote talk at the Society for Health Systems…

Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…

My favorite book, as I've written about before, is not a "Lean book" -- it's Understanding Variation: The Key to…

OK, so it's not the kind of scientific research that involves lab coats and microscopes, but I'm doing some…

There's an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing…

For my latest "LinkedIn Influencer" post, I was asked to participate in a series about "The Book that Changed Me."…

As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…

Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to…