Attend With Me: Come Learn Statistical Process Control From Don Wheeler
For a long time, I've wanted to attend a "Statistical Process Control" (SPC) class taught by Donald J. Wheeler,…
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Wheeler
Ratings for “The Oscars” Were Lower in 2018? Should We Ask Why or Look…
As I blogged about yesterday, things went well at the Oscars... or, at least, no errors were made in the…
Two Data Points Don’t Make a Trend, So Read Beyond the Headline In…
When looking at data, whether it's the number of homicides in San Antonio or some of our workplace metrics, it's…
2-Data-Point Comparisons vs. Charts – NBA Big Man 3-Point Shots and Lean…
So many of our business metrics are reported in terms of two-data point comparisons. How much did the…
If You React to Every Blip in the Metrics, Then Nothing is a Priority? How much…
Here's another post on the theme of performance metrics, as I'm talking about next week at Lean Startup Week (see…
Stop Wasting People’s Time (in a #LeanStartup or any Organization) by…
As Eric wrote about in The Lean Startup (and as many others say), time is the most precious commodity anybody has.…
Not All Improvement Ideas Require “Projects” It's Not All About Cost…
In this post, I share some thoughts and build upon one of the presentations at last week's Lean Healthcare…
Reader Question: More Clarity in Visualizing Hospital Performance Data Making…
I received another reader question (submit yours here) and it's about statistics, "daily Lean management," and…
You Get What You Incentivize? NBA Player Bonus Edition, Maurice Harkless
If you don't care about sports or statistical process analysis, this isn't the post for you... but it was…
Dr. Deming on Why Improvement Stalls Out, Today’s Hospital Patient Safety…
Can leaders get some improvement just by asking for it? Does improvement stall out if we don't have a method for…
Your “Lean Daily Management” Approach Would Be Even Better with Some…
Here is an article that I wrote and published on LinkedIn on Tuesday on the topic of managing metrics in a better,…
Meeting A Professional Hero: Donald J. Wheeler, PhD, of “Understanding…
I recently got to meet Prof. Donald J. Wheeler when he gave a keynote talk at the Society for Health Systems…
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards
Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…
Better Metrics & “Understanding Variation” – An Important…
My favorite book, as I've written about before, is not a "Lean book" -- it's Understanding Variation: The Key to…
Please Help with Research Topics – Understanding Variation & Reducing…
OK, so it's not the kind of scientific research that involves lab coats and microscopes, but I'm doing some…
Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror
There's an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing…
The Book that Changed Me: “Understanding Variation”
For my latest "LinkedIn Influencer" post, I was asked to participate in a series about "The Book that Changed Me."…
Can SPC Show if American Airlines Pilots are Staging a “Sick Out”?
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…