Wheeler

Reminder: I'm doing a free mini-workshop in Austin tonight if you're in the area. There's still time to sign up.…

In this post, I share some thoughts and build upon one of the presentations at last week's Lean Healthcare…

I received another reader question (submit yours here) and it's about statistics, "daily Lean management," and…

If you don't care about sports or statistical process analysis, this isn't the post for you... but it was…

Can leaders get some improvement just by asking for it? Does improvement stall out if we don't have a method for…

Here is an article that I wrote and published on LinkedIn on Tuesday on the topic of managing metrics in a better,…

I recently got to meet Prof. Donald J. Wheeler when he gave a keynote talk at the Society for Health Systems…

Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…

My favorite book, as I've written about before, is not a "Lean book" -- it's Understanding Variation: The Key to…

OK, so it's not the kind of scientific research that involves lab coats and microscopes, but I'm doing some…

There's an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing…

For my latest "LinkedIn Influencer" post, I was asked to participate in a series about "The Book that Changed Me."…

Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to…

One of the books that's had the biggest impact on my work is Donald Wheeler's Understanding Variation: The Key to…

Yesterday, my blog post featured a YouTube video that Everett Clinic was kind enough to share with the world,…

As I've been re-reading Dr. Deming's Out of the Crisis, stuff like this jumps out at me more and more. I saw…