Tag: Wheeler

Podcast #320 – Skip Steward on Deming, Wheeler, Metrics, and More

Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode #314 of the podcast talking about TWI and Toyota Kata in healthcare (he was joined by Brandon Brown). Today, I've asked Skip to come back and chat 1x1, in Episode #320, about his experience with Don Wheeler, learning from W. Edwards Deming, and more. I hope you enjoy his reflections, our discussions about healthcare, and connections to my book Measures of Success (Skip undoubtedly has a book in him too). 

Home Runs as Tables of Numbers, Run Charts, and Process Behavior...

If you're not a baseball fan, I apologize for a second baseball-themed post this week. Baseball has a lot of historical time-series data to work with and analyze. If you're not interested in "Process Behavior Charts" or similar methods, I guess I will apologize for this post again too. Next, I'll be apologizing for apologizing. But, I am at Dr. Wheeler's four-day workshop on "Understanding Statistical Process Control" as I blogged about on Monday. It's great to learn from Dr. Wheeler in person and I'll be sharing reflections on the class in a later post (and I'm posting a few things on LinkedIn along the way). In Chapter 1 of Understanding Variation, Dr. Wheeler points out how charts or graphs are far superior to tables or lists of numbers. He uses a baseball example:

Taking Don Wheeler’s Class; MLB Batting Averages are Lower… So What?

I recently saw this headline: Baseball on pace for lowest batting average since 1972 Just because it's the lowest average in 48 years... it doesn't mean that this year's MLB-wide batting average is low in a way that's statistically meaningful.

Attend With Me: Come Learn Statistical Process Control From Don Wheeler

For a long time, I've wanted to attend a "Statistical Process Control" (SPC) class taught by Donald J. Wheeler, Ph.D.  I'm finally doing this in September and I'd like to invite you to join me.

Ratings for “The Oscars” Were Lower in 2018? Should We Ask...

As I blogged about yesterday, things went well at the Oscars... or, at least, no errors were made in the announcements. But that thing that didn't go well was the TV ratings. Two Data Points Are Not a Trend The headlines I saw had a lot of two-data-point comparisons. Headlines sometimes gave the percentage decrease in viewers or how many million fewer viewers there were. Many talked about "record low" but if you're tracking a metric "record low" or "all-time high" doesn't mean there's a "special cause." That "record low" could still be noise in the system.

Two Data Points Don’t Make a Trend, So Read Beyond the...

When looking at data, whether it's the number of homicides in San Antonio or some of our workplace metrics, it's tempting to overreact to a "headline" that says a measure went down in 2017 compared to 2016. But do two data points really help us understand what the real trend is? This blog post explores an approach we can use to make better decisions about our data.

2-Data-Point Comparisons vs. Charts – NBA Big Man 3-Point Shots and...

  So many of our business metrics are reported in terms of two-data point comparisons. How much did the metric change from last week? Web...

If You React to Every Blip in the Metrics, Then Nothing...

Here's another post on the theme of performance metrics, as I'm talking about next week at Lean Startup Week (see yesterday's post or others...

Stop Wasting People’s Time (in a #LeanStartup or any Organization) by...

As Eric wrote about in The Lean Startup (and as many others say), time is the most precious commodity anybody has. I think that's true in startups and it's true in other organizations. Everybody says they don't have enough time. So, we have to use it wisely.

Not All Improvement Ideas Require “Projects”

In this post, I share some thoughts and build upon one of the presentations at last week's Lean Healthcare Transformation Summit, where, Tim Pehrson, a regional CEO for Intermountain Healthcare, talked about how they piloted a continuous improvement process in one region... and how they're now spreading it throughout the system. This leads to confusion, in online discussion, about terms like projects, suggestions, ideas, and such...

Reader Question: More Clarity in Visualizing Hospital Performance Data

I received another reader question (submit yours here) and it's about statistics, "daily Lean management," and visualizing performance data. Hey Mark: I like your posts...

You Get What You Incentivize? NBA Player Bonus Edition, Maurice Harkless

If you don't care about sports or statistical process analysis, this isn't the post for you... but it was interesting for me to try to wrap my head around the data behind a headline ("Blazers player secures $500,000 bonus by not taking 3-pointer in final game of the season") that I'll write about here in this post.