“ER wait times down, but only slightly” or ER wait times are virtually… Mark Graban Jul 20, 2018 3 Blog This article was sent by a friend and blog reader from Winnipeg the other day: "ER wait times down, but only…
Healthcare Headlines in the UK are Mostly Similar to the US Mark Graban Jul 16, 2015 1 Audio As I wrote about last month, I love newspapers, so I felt like I fit into the culture last week when I spent five…
Infographic on Emergency Department Crowding Mark Graban Sep 19, 2014 1 Blog Below is an infographic shared by the MHA program at the George Washington University Milken Institute School of…
Misplaced Milkshake Blenders & Unclear Water Dispensers Mark Graban Mar 10, 2014 1 Blog Last week was the annual LEI Lean Transformation Summit (see my notes here). There were many inspiring stories,…
If Your Wait Has Been More Than 30 Minutes, Do What? Mark Graban Oct 21, 2013 8 Blog A hat tip goes to my friend and fellow author Naida Grunden for sending me this picture. I have seen similar signs…
Data vs. Facts – Bridge Wait Times & Hourly Rounding Mark Graban Jul 22, 2013 0 Blog There's a great Taaichi Ohno quote that I was reminded of last week (see a previous post from 2010 on this).…
I Wholeheartedly Approve the Violation of this Visual Control Mark Graban May 29, 2013 10 Blog I've had a really nice time during my first 30 hours in Helsinki, Finland. It's been warm (72 F) and sunny -- and!-->…
It’s Harder to Tolerate Waste “When You Know What Good Looks… Mark Graban Apr 20, 2011 31 Blog I recently "fired" my primary care physician. I'm lucky to not have to go to the doctor very often, but the last…