Still Settling In After Moving; Not Blaming People for Their Best Efforts Mark Graban Apr 4, 2016 0 Blog The past two weeks have been very busy, to say the least. Thanks to the guest bloggers who contributed posts to…
Captain Jack’s Cannonball Polish – Buy One, Get Two Free! Paul Critchley Sep 30, 2015 0 Blog Mark's note: Today's post is by Paul Critchley and he raises important questions that I've seen in both factories…
DirecTV Makes it Hard to Cancel & Move Mark Graban May 19, 2012 14 Blog I've been a happy DirecTV customer since 2007, when I switched from cable so I could get the Big Ten Network when!-->…
Wasted Data Entry on my Microwave – Why Enter the Date?? Mark Graban Mar 11, 2012 23 Blog March 11, 2012 -- daylight savings time starts and it's time to revisit this post from August 2011... and to set…
A Sad Report from an M.D. Friend, Overprocessing Driven by the Legal System Mark Graban Nov 22, 2010 8 Blog As I blogged about on Friday, I was back at my alma mater, Northwestern, for a football game this weekend-- well,!-->…
Guest Post: 7 Lean Ideas For Lawyers Mark Graban Jun 15, 2010 7 Blog Mark's note: Today's vacation guest post is from D. Mark Jackson, a lawyer who has been studying and embracing Lean…
Funny Example of Overprocessing? Mark Graban Jan 3, 2008 2 Blog As I'm sort of watching the Orange Bowl (it's really just on in the background), a funny ad caught my eye. A guy…
Waste in Typing, Wow It’s Hard to Change Mark Graban Nov 21, 2007 2 Blog Let me try to lighten the mood after my earlier outrage over the medical mistake in L.A. (there are updates,…
Another Case of Wasting $$ and Angering Your Customer Mark Graban Aug 16, 2007 6 Blog How many trees did your iPhone bill kill? - USATODAY.com As with my petty hotel complaints, here's another…
Hotel Housekeeping Overprocessing, Waste, and Customer Annoyance Mark Graban Aug 15, 2007 10 Blog I'll try to lighten things back up a bit. I may have written about this before, but as a frequently traveling…
Overprocessing Example on the Bathroom Counter Mark Graban Aug 6, 2007 12 Blog Here's a light hearted topic for Lean Thinkers. "Overprocessing" is one of the 8 Types of Waste that we talk about…
Trying to Reduce Hospital Overprocessing Mark Graban Jan 16, 2007 0 A Novel Plan Helps Hospital Wean Itself Off Pricey Tests - WSJ.comKevin, over at Evolving Excellence, raised a…
Overprocessing in Healthcare Mark Graban Oct 17, 2006 4 Blog Ark. Hospital, Surgeon Sued For Performing Unnecessary Heart Surgeries When I teach lean overview training in…
Passport Processing Luke Van Dongen Nov 21, 2005 0 I recently renewed my Canadian passport. Expected completion and delivery of the passport was indicated to be 20…