Ryan McCormack’s Operational Excellence Mixtape: February 18, 2022
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
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Emergency Dept
Ryan McCormack’s Operational Excellence Mixtape: January 7, 2022
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
Operational Excellence Mixtape: Jan 15, 2021
Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing…
One Doctor’s Troubling Experiences in the Emergency Department [Covid-19]
I had a phone conversation yesterday with an emergency medicine physician after her shift at an unnamed hospital…
A Fantastic Video About Toyota Helping a Hospital in Brazil
When I was in Brazil recently (read more), one of the presenters at the Lean Six Sigma Conference was Bruno…
A Gemba Visit to a Hospital in Brazil: Huddles, Lean Improvement, and More
When I blogged a summary of my recent Brazil trip, I said I'd write more about my visit to a hospital... so here's…
Podcast #328 – Bette Gardner and Jeff Heil, Friday Night at the ER
My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the…
A Stomach Bug, the Emergency Room “Gemba,” and Charts, Charts, Charts
Here's a reprieve from posts about my new book Measures of Success: React Less, Lead Better, Improve More. Although…
How NOT to Improve Patient Flow: Laws, Targets, Blame, and Threats
Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department…
Podcast #284 – Dr. Margaret Balfour on Improving Crisis Psychiatric Care…
My guest today for episode #284 of the podcast is Dr. Margaret (Margie) Balfour, the lead author of an…
What Reduced this E.D.’s Waiting Times? Sexy Technology or Process Change?
This article in The Wall Street Journal caught my eye the other day: "Can Tech Speed Up Emergency Room Care?" But,…
Data Without Context Have No Meaning: Emergency Department Wait Time Billboards
Patients waiting too long for the E.D. is a problem around the world. Many U.S. hospitals put up billboards that…
How Can a Story Like This Occur in Any E.D., Yet Alone a Hospital With a Lean…
This story was sent to me by somebody I know with a Lean manufacturing career. It's shocking, but it could happen…
#TBT: A Doctor’s Response to this Doctor Who Was Upset About Lean
You might remember my post from June about an emergency physician who wrote a journal article bashing "Lean" -- but…
This Doctor is Upset About Something, But It Doesn’t Really Sound Like Lean
Now, there’s a story written by an emergency medicine physician, Dr. Brad Cotton, that appears in a publication…
Case Study: Emergency Department (ED) Throughput Improvement Through Lean
Mark's Note: Today's guest post comes via my friends at the ThedaCare Center for Healthcare Value, who suggested…
U.S. Hospitals Have the Best E.R. Care for Kids, But Aren’t Prepared For…
There's been a back and forth of views about the state of pediatric emergency medicine recently in the Wall St…
Some Highlights from Last Week’s “Kaizen Live” Event at…
Last Wednesday and Thursday, I collaborated with Joe Swartz and a countless number of his colleagues to host 24…