If your emergency department metric improved this quarter and you felt good about it, the problem might not be your emergency department. It might be your metric. Most hospital leaders have been in this meeting. The percentage of patients seen…
Back in 2009, my friend and KaiNexus co-founder Dr. Greg Jacobson and his colleagues at Vanderbilt University Medical Center published an article that still feels as fresh and relevant as ever: “Kaizen: A Method of Process Improvement in the Emergency…
Scroll down for how to subscribe, transcript, and more Joining us for Episode #468 of the Lean Blog Interviews Podcast is Jody Crane, M.D. He’s the Chief Medical Officer for TeamHealth, and he was previously a guest for Episode 120.…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and leadership. Healthcare – Creating Value for…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and leadership. Healthcare – Creating Value for…
Thanks as always to Ryan McCormack for this… there’s always so much good reading, listening, and viewing shared here by him! One more note from Mark: Check out Episode 32 of “My Favorite Mistake” with consultant Michele Parrish as our…
I had a phone conversation yesterday with an emergency medicine physician after her shift at an unnamed hospital in an undisclosed state. She had a number of frustrations to share and she doesn’t really have an outlet (and doesn’t want…
A Toyota team applied the Toyota Production System in a Brazilian hospital to improve emergency care, reduce wasted motion, shorten waits, and make work easier for staff–showing TPS can improve healthcare systems, not just factories. When I was in Brazil…
When I blogged a summary of my recent Brazil trip, I said I’d write more about my visit to a hospital… so here’s that post. Thanks again to my hosts, Gemba Group, the consulting and training firm that has been…
My guests for Episode #328 are Bette Gardner and Jeff Heil, of the company Breakthrough Learning. Bette is the creator of a fantastic simulation called “Friday Night at the ER” — which I’ve blogged about. When we recorded the webinar,…
Here's a reprieve from posts about my new book Measures of Success: React Less, Lead Better, Improve More. Although I will mention that the book should be available very soon in the Apple iBooks store. And today's post is on themes from the book.
Unfortunately, I've had two trips to the emergency room within the past year, due to stomach flu problems. Or, it was possible food poisoning. In cases like these, the doctors aren't really worried about the exact root cause, because the treatment is the same either way. They're treating symptoms.
Last Wednesday morning, I woke up early and I was sick. Stomach issues. Fever. I noticed on my Fitbit that my heart rate was elevated above normal levels. I was working from home that day, so I stayed in bed, slept, and rested. I wasn't really able to eat anything and it was hard to get liquids down...
Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department hallway waiting for a real hospital bed. It's sad and frustrating to have a couple of blog readers from Canada send me this story from Quebec:
Quebec wants 24-hour cap for patients waiting on stretchers in ERs
Barrette says there would be consequences for hospital staff, doctors who don't comply
I think there's agreement that waiting 24 hours, 12 hours, or four hours for a bed after an admission is a problem. That's a problem worth working on.
