“Approximately 8 to 10% of the individuals who walk through our doors are being hurt by us,” says David Musyj, CEO of Windsor Regional Hospital. That’s one of the first things you hear in this CBC program “Rate My Hospital,”…
I’ve cited his book before (including this post with an example from The Office)… Brian Joiner wrote, in his outstanding book Fourth Generation Management: The New Business Consciousness, that there are three things that can happen when you have a…
Listen My guest for podcast #160 is Joseph S. Guarisco, M.D., FAAEM, FACEP. Dr. Guarisco is currently Chairman of the Department of Emergency Medicine and System Chief of Emergency Services for the Ochsner Health System. Dr. Guarisco is a keynote…
Listen My guest for episode #149 is Gregory Jacobson, MD, the co-founder and CEO at KaiNexus. We’ll be talking about his early work with Kaizen in emergency medicine settings – how did he get introduced to Kaizen principles and how…
Ken Congdon at Healthcare Technology Online recently interviewed me for this story that’s now online: Kaizen: The Key To Lean Healthcare?. Mark Graban, lean expert and co-author of an upcoming book titled Healthcare Kaizen, often compares Kaizen to the suggestion…
Back in the manufacturing world, the distinction between “push” and “pull” is often much more obvious than it is in healthcare. Push production occurs when products are built based on the forecast were something other than actual customer needs. In…
I was at the ThedaCare Center for Healthcare Value office a few months ago when Dr. John Toussaint reported that he had gotten a call from Dr. Don Berwick, the head of Medicare and Medicaid. Dr. Berwick wanted a collection…
On June 30, the PBS NewsHour program did a 7-minute story on healthcare improvement (featuring Lean and Toyota methods) at Denver Health. You can also see the video or read the transcript on the NewsHour site: “Denver Hospital Sets the…
Today’s episode is a chat with Jody Crane, MD, MBA and Chuck Noon, PhD. They are talking about their outstanding book The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the…
On a recent Sunday morning, I was watching cable news channels and two different commercials had a word jump out at me, words that are commonly used in the Lean management system. One commercial featured the term “mistake proofed” and…
Mark’s note: Today’s guest post is from Dr. Mark Jaben, an American doctor who worked in New Zealand, leading to this blog post. I have talked with Mark about Lean quite a bit over the past few years and we…
Here’s a great essay from Tom Peters, a chapter from his book The Little Big Things: 163 Ways to Pursue EXCELLENCE. The email that was forwarded to me with this content said, “Sharing is permitted,” so if you like this…
