Tag: Automotive

I recently had my car serviced and left the dealership satisfied with the work and the interaction with the service advisor. But what followed...

Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...

Scroll down for how to subscribe, transcript, and more My guest for Episode #459 of the Lean Blog Interviews Podcast is my colleague, Gerald Harris,...

Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! Insights about improvement, innovation,...

Lee Iacocca, the former CEO of Chrysler, passed away on July 2. Ross Perot, founder and former CEO of EDS, also passed away a...

Joining me today for Episode #330 of the podcast is Christoph Roser, a professor of production management at the Karlsruhe University of Applied Sciences...

A few of you sent me this article... and you were correct to think I would be interested: "Inside Alabama's Auto Jobs Boom: Cheap Wages, Little Training, Crushed Limbs." What are the parallels and lessons for hospitals?

My guest for Episode #272 is Steve Thompson, Director of Patient Driven Supply Network initiatives for Cardinal Health, a global, integrated healthcare services and products company....

Chapter 8 is written by Bob Rush, who currently works as a Lean Manufacturing Group Leader at Tesla Motors. Tesla, of course, is in the building that was the former NUMMI factory...

The world (especially the world wide web) is full of surveys. Tell us how we're doing! Your satisfaction is important to us! We see...

I complain a lot about bad service, but I'm all for recognizing outstanding customer service. I go out of my way to thank people directly...

I had a chance, on Tuesday, to attend what's often informally called the "Detroit Auto Show" (or the NAIAS, formally). As a kid, I...