Sad Bloomberg BusinessWeek Article on Auto Supplier Safety, Thoughts for…
A few of you sent me this article... and you were correct to think I would be interested: "Inside Alabama's Auto…
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Automotive
Podcast #272 – Steve Thompson, Lean Supply Chain Lessons from Automotive to…
My guest for Episode #272 is Steve Thompson, Director of Patient Driven Supply Network initiatives for Cardinal…
“Practicing Lean” Excerpt from a New Chapter – Bob Rush from…
Chapter 8 is written by Bob Rush, who currently works as a Lean Manufacturing Group Leader at Tesla Motors. Tesla,…
Automakers & Car Dealers Should Survey Customers Who DON’T Buy and…
The world (especially the world wide web) is full of surveys. Tell us how we're doing! Your satisfaction is…
When Begging for Customer Service Scores Hurts Customer Service
I complain a lot about bad service, but I'm all for recognizing outstanding customer service. I go out of my way to…
5S Gone Wild at the North American International Auto Show in Detroit
I had a chance, on Tuesday, to attend what's often informally called the "Detroit Auto Show" (or the NAIAS,…