The world (especially the world wide web) is full of surveys. Tell us how we’re doing! Your satisfaction is important to us! We see this so often, it’s easy to become numb to it in our Yelp-ified world. It’s definitely…
I complain a lot about bad service, but I’m all for recognizing outstanding customer service. I go out of my way to thank people directly for great service and often ask to speak to a manager to give positive comments. I…
I had a chance, on Tuesday, to attend what’s often informally called the “Detroit Auto Show” (or the NAIAS, formally). As a kid, I went to the show every single year and always loved it, especially the concept cars (like…
