Stuff I’m Reading May 2016: Bad Patient Experiences, Bad Workplaces &… Mark Graban May 24, 2016 0 Blog As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog!-->…
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating) Mark Graban Apr 20, 2016 0 Audio I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining…
When Will The Federal Government & VA Learn? On Suggestion Boxes &… Mark Graban Feb 16, 2015 6 Audio This article caught my attention the other day: "Philly VA employees ask for golf shirts in suggestion box for…
Secretary Shinseki Has Resigned; Will Things Change at the VA? Mark Graban May 30, 2014 5 Blog =Following up on posts from Monday and Wednesday, we see this headline today: "Shinseki resigns after VA scandal."…
The Real #VAscandal is the Long Waiting Times & Bad Management, Not Gaming by… Mark Graban May 28, 2014 23 Blog Look at the System, Not the Individuals I've been wanting to blog about the "VA Scandal," but have avoided it…
WSJ Video on Gaming the VA Wait List System & Targets Mark Graban May 28, 2014 3 Blog From the Wall St. Journal: Read more: The Real VA Scandal is the Long Waiting Times & Bad Management,…
Medical Errors: The Names Change, but the Headlines Are Sadly the Same Mark Graban Jan 29, 2014 6 Blog When I started blogging here in 2005, I was still about six months away from my transition from "lean…
We STILL Need to Reduce Waiting Times for Veterans Mark Graban Nov 11, 2013 2 Blog Today is Veterans Day in the U.S. and it's also Remembrance Day in Canada, the UK, and the Commonwealth…
Honoring Our Troops with Better Service through Lean Mark Graban Nov 11, 2011 9 Blog In honor of Veterans' Day (in the U.S.) and Remembrance Day (in Canada, where I spent most of the last two weeks,!-->…
Revisiting Taxis, Medical Errors, and Systemic Problems Mark Graban Apr 18, 2011 6 Blog You might have read my blog post from last week about an unsafe taxi driver and medical errors - Said the Unsafe…
Reducing Medication Waste for VA Patients Mark Graban Dec 22, 2009 6 Blog Obama Awards Budget-Minded Federal Employee I saw this in the news yesterday about a federal employee from the…
VA Pittsburgh Definition of TPS Mark Graban May 9, 2007 0 Blog VA Pittsburgh Healthcare System, Toyota Production System --> Dead Link Here is a nice succinct definition!-->!-->!-->…
Will Lean Outperform Bureaucracy? Mark Graban Apr 9, 2007 1 Blog Worldandnation: Scandal sires bureaucracy It's too bad that the Lean Six Sigma component of the response to the…
Government, Soldiers, and Backlogs Mark Graban Apr 8, 2007 1 Blog Worldandnation: Backlog has veterans waiting for disability claims Here is a sad case of bad flow, an imbalance…
Leadership Means Being Aware Mark Graban Mar 11, 2007 2 Blog The Courier News :: News :: Walter Reed 'failed' You may have read or seen reports about the poor conditions for…