An A3 Approach to Explaining the Case for Process Behavior Charts
I was invited to give a presentation on Process Behavior Charts and Measures of Success at Cleveland Clinic last…
Browsing Tag
Cleveland Clinic
Episode #5 of the “Lean Whiskey” Podcast (With Guest Host Paul…
Mark Graban and Paul Critchley
Hi, it's episode 5 of our "Lean Whiskey" podcast where we mostly talk about Lean…
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives…
Over the past year, I've heard about the "OKRs" methodology that is used in tech companies like Google. OKRs…
Cleveland Clinic’s New CEO on Improvement and “Tiered Huddles”
Tomislav Mihaljevic, MD was named CEO of the Cleveland Clinic just over a year ago, replacing long-time CEO Toby…
Great White Paper: “No More Projects” (or “More Than…
I really enjoyed and appreciated this new white paper that was written by Dr. Lisa Yerian and Nate Hurle from The…
Podcast #282 – @LisaYerianMD & @NateHurle from Cleveland Clinic on…
My guests for Episode #282 of the podcast are two continuous improvement leaders from Cleveland Clinic: Dr. Lisa…
What Reduced this E.D.’s Waiting Times? Sexy Technology or Process Change?
This article in The Wall Street Journal caught my eye the other day: "Can Tech Speed Up Emergency Room Care?" But,…
What Does It Mean to Have a “Lean Management System?”
Nate Hurle, from the Cleveland Clinic, writes about their visit to Intermountain Health to learn about their “Lean…
Cleveland Clinic Improvement Model, Part 2: Problem Solving & Standardization
Yesterday, I wrote Part 1 of this post on the Cleveland Clinic Improvement Model.
Part 1 covered the left hand…
Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management
Back in November, I had a chance to meet Nate Hurle, from Cleveland Clinic, as he was giving a presentation…
“If the Employees are Upset, it’s Not Really Lean” –…
How is it that we have two realities out there in healthcare... in parallel, Lean is awesome and Lean is horrible.…