The Sushi Wasn’t as Good, but the Process Was Better
Last year, I wrote about my conveyor belt sushi misadventures in Japan:
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Restaurant
A Reader Question about Process Behavior Charts and Business Metrics And my story…
This content originally appeared in a post about my Halloween metrics webinar, but I decided to carve it out (not…
An Unexpected Champagne Cork “Chart”
Last month, my wife and I had a chance for a week's vacation in Europe. As I've blogged about before, we enjoy…
Great Leaders Aren’t Threatened by Their Employees’ Ideas or Feedback …
This Business Insider article caught my eye the other day:
A celebrity chef who owns 26 restaurants explains why…
The State of This Restaurant’s Suggestion Box Didn’t Really Surprise…
Last week, I was in Austin for the annual Lean Coaching Summit, where I took a full-day class on "Motivational…
“Jiro Dreams of Sushi” & the Kaizen Mindset
I watched the movie "Jiro Dreams of Sushi" for a second time. The film focuses mainly on Jiro Ono, a now 90-year…
My LinkedIn Post on Bad Toast & Bad Management
Previously on LinkedIn, I've written about Kaizen in a wine bar and the need for restaurants to not blame employees…
The Business, the Science, and the Continuous Improvement of “Bar…
For the Lean minded individual, Spike’s “Bar Rescue” is so much more than just a television show. It is basically a…
Take Care of Employees, They Can Take Care of Customers
As my breakfast platter was being rung up, I saw this sign behind the register (and came back to discretely take a…
Are You Really Listening to Your Customer or Just Going Through the Motions?
Mark's note: Today's guest post is by Rodrigo Bernal, with the first post on this site contributed from Mexico.…
Why This Sushi Company Policy Letter Should be Copied by Hospitals – As Long…
I love the Texas-based grocery store chain "Central Market." It's like a local version of a Whole Foods,…
What I’m Reading: Diner Muda, No Blame at Etsy, Toyota Treats Cancer Faster,…
In case you missed it, see Saturday's post: "Why Toyota is Eliminating the Andon Cord from its Factories."…
Failure Is Indeed an Option if We’re Trying New Things
If we're trying new things, there are bound to be "failures."
If our leaders want guaranteed success, we won't be…
Lime Shortages, Cost, Price, and Lean
Limes are a very big deal here in San Antonio, between the cuisine and, of course, margaritas. Hint: life is too…
A Lean Guy Reads Inc.: Lean Handbags and Micro Failures
I enjoy reading the magazine Inc. for my interests in startups and entrepreneurship. There are often examples and…
Misplaced Milkshake Blenders & Unclear Water Dispensers
Last week was the annual LEI Lean Transformation Summit (see my notes here).
There were many inspiring…
Learning Not to Blame: “Jerk Bartender”
In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from…
Rather than Blaming Employees, Managers Must Take Responsibility for Problems…
I published a piece on Monday over at LinkedIn as part of their "Influencers" series:
Rather than Blaming…