Operational Excellence Mixtape: December 20, 2019 Ryan McCormack Dec 21, 2019 0 Mixtape Healthcare - Creating Value for Patients It's been 20 years since To Err is Human, the seminal!-->!-->!-->!-->!-->!-->!-->!-->…
Operational Excellence Mixtape: November 8, 2019 Ryan McCormack Nov 8, 2019 1 Mixtape Healthcare - Creating Value for Patients "Imagine walking into a restaurant and being seated.!-->!-->!-->!-->!-->!-->!-->!-->…
Podcast #303 – Craig Deao, Effectively Engaging Employees… and… Mark Graban Mar 28, 2018 0 Interviews Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group. Today, we're talking about his…
I’m Speaking at @StuderGroup’s “What’s Right in… Mark Graban Jul 6, 2017 0 Blog When I first shifted into healthcare in 2005, many people recommended the book Hardwiring Excellence by Quint…
Watching the Steve Jobs “Lost Interview,” Part 2 Mark Graban Nov 6, 2012 0 Blog As I started writing about yesterday in Part 1, I recently viewed a lost video of Steve Jobs being interviewed in…
94% of Problems Are Really Caused By… Chuck Norris? Mark Graban Mar 21, 2012 6 Blog Since the webinar I'm doing later today for Gemba Academy (Using SPC to Make Better Management Decisions) allows!-->…
“Management By Walking Around” vs. “Gemba Walks” Mark Graban Oct 5, 2011 12 Blog It's important not to confuse a proper Lean "gemba walk" with the idea of "management by walking around" (MBWA). …
How Often Do You Hear “How Can I Help You?” From Your Manager? Mark Graban Sep 2, 2011 7 Blog I was going through some old notes I've taken when visiting different hospitals and I came up with this quote from…
Vote for Real Healthcare Leaders in Modern Healthcare’s “Most 100… Mark Graban Jun 4, 2011 0 Blog Vote for this year's "Modern Healthcare's Most 100 Influential" list. Click here. Sadly, Dr. John Toussaint is…
A Favorite Client: “The Synthesizer” Mark Graban Oct 6, 2010 2 Blog I had a good long chat with a former client (from my J&J days) the other day. I call him "The Synthesizer," and…
How to Show Gratitute in Your Organization Mark Graban Nov 26, 2009 0 Blog Some great thoughts for Thanksgiving Day from Quint Studer, ideas that could apply to any organization, not just in…
Right Words, Right Time @ the Hospital Scott McDuffee Jun 18, 2009 1 Blog Lean Leap to Health Care #11 (click for Part #10) by Scott McDuffee "Have a nice day." When my daughters…
Hospital Resume Journey and Tough Love Scott McDuffee May 13, 2009 5 Blog Lean Leap to Health Care #6 (click for Part #5) by Scott McDuffee "With this resume, you will never even get…
Eliminating Waste through Direct Communication Mark Graban Nov 23, 2008 1 Blog Eliminating He Said, She Said « Sharing thoughts, ideas and suggestions on hardwiring successI really like Quint…
"Rounding" and "Gemba Walks" Mark Graban Jun 2, 2008 3 Blog StuderGroup - The Magic of Rounding Here's a good article from Quint Studer about "rounding" -- something Lean…
What you Permit, you Promote Mark Graban Feb 10, 2007 2 StuderGroup - Conversations with Quint StuderAnother great discussion from Quint Studer's management blog (I hate…
Great Posts from Quint Studer Mark Graban Jan 16, 2007 3 Blog Quint Studer is a former hospital CEO who I've mentioned a lot here. He has an outstanding blog now. In his issues,…
New Quint Studer Leadership Blog Mark Graban Nov 10, 2006 0 Blog Sharing thoughts, ideas and suggestions on hardwiring success I've written before about former hospital CEO and…