Studer

Healthcare - Creating Value for Patients It's been 20 years since To Err is Human, the seminal…

Healthcare - Creating Value for Patients "Imagine walking into a restaurant and being seated.…

When I first shifted into healthcare in 2005, many people recommended the book Hardwiring Excellence by Quint…

As I started writing about yesterday in Part 1, I recently viewed a lost video of Steve Jobs being interviewed in…

Since the webinar I'm doing later today for Gemba Academy (Using SPC to Make Better Management Decisions) allows me…

It's important not to confuse a proper Lean "gemba walk" with the idea of "management by walking around" (MBWA).  …

I was going through some old notes I've taken when visiting different hospitals and I came up with this quote from…

Vote for this year's "Modern Healthcare's Most 100 Influential" list. Click here. Sadly, Dr. John Toussaint is…

I had a good long chat with a former client (from my J&J days) the other day. I call him "The Synthesizer," and…

Some great thoughts for Thanksgiving Day from Quint Studer, ideas that could apply to any organization, not just in…

Lean Leap to Health Care #11 (click for Part #10) by Scott McDuffee "Have a nice day." When my daughters…

Lean Leap to Health Care #6 (click for Part #5) by Scott McDuffee "With this resume, you will never even get…

Eliminating He Said, She Said « Sharing thoughts, ideas and suggestions on hardwiring successI really like Quint…

StuderGroup - The Magic of Rounding Here's a good article from Quint Studer about "rounding" -- something Lean…

Quint Studer is a former hospital CEO who I've mentioned a lot here. He has an outstanding blog now. In his issues,…

Sharing thoughts, ideas and suggestions on hardwiring success I've written before about former hospital CEO and…