Operational Excellence Mixtape: December 20, 2019 Ryan McCormack Dec 21, 2019 0 Mixtape Healthcare - Creating Value for Patients It's been 20 years since To Err is Human, the seminal!-->!-->!-->!-->!-->!-->!-->!-->…
Operational Excellence Mixtape: November 8, 2019 Ryan McCormack Nov 8, 2019 0 Mixtape Healthcare - Creating Value for Patients "Imagine walking into a restaurant and being seated.!-->!-->!-->!-->!-->!-->!-->!-->…
Podcast #303 – Craig Deao, Effectively Engaging Employees… and… Mark Graban Mar 28, 2018 0 Interviews Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group. Today, we're talking about his…
I’m Speaking at @StuderGroup’s “What’s Right in… Mark Graban Jul 6, 2017 0 Blog When I first shifted into healthcare in 2005, many people recommended the book Hardwiring Excellence by Quint…
Watching the Steve Jobs “Lost Interview,” Part 2 Mark Graban Nov 6, 2012 0 Blog As I started writing about yesterday in Part 1, I recently viewed a lost video of Steve Jobs being interviewed in…
94% of Problems Are Really Caused By… Mark Graban Mar 21, 2012 6 Blog Since the webinar I'm doing later today for Gemba Academy (Using SPC to Make Better Management Decisions) allows me…
“Management By Walking Around” vs. “Gemba Walks” Mark Graban Oct 5, 2011 12 Blog It's important not to confuse a proper Lean "gemba walk" with the idea of "management by walking around" (MBWA). …
How Often Do You Hear “How Can I Help You?” From Your Manager? Mark Graban Sep 2, 2011 7 Blog I was going through some old notes I've taken when visiting different hospitals and I came up with this quote from…
Vote for Real Healthcare Leaders in Modern Healthcare’s “Most 100… Mark Graban Jun 4, 2011 0 Blog Vote for this year's "Modern Healthcare's Most 100 Influential" list. Click here. Sadly, Dr. John Toussaint is…
A Favorite Client: “The Synthesizer” Mark Graban Oct 6, 2010 2 Blog I had a good long chat with a former client (from my J&J days) the other day. I call him "The Synthesizer," and…
How to Show Gratitute in Your Organization Mark Graban Nov 26, 2009 0 Blog Some great thoughts for Thanksgiving Day from Quint Studer, ideas that could apply to any organization, not just in…
Right Words, Right Time @ the Hospital Scott McDuffee Jun 18, 2009 1 Blog Lean Leap to Health Care #11 (click for Part #10) by Scott McDuffee "Have a nice day." When my daughters…
Hospital Resume Journey and Tough Love Scott McDuffee May 13, 2009 5 Blog Lean Leap to Health Care #6 (click for Part #5) by Scott McDuffee "With this resume, you will never even get…
Eliminating Waste through Direct Communication Mark Graban Nov 23, 2008 1 Blog Eliminating He Said, She Said « Sharing thoughts, ideas and suggestions on hardwiring successI really like Quint…
"Rounding" and "Gemba Walks" Mark Graban Jun 2, 2008 3 Blog StuderGroup - The Magic of Rounding Here's a good article from Quint Studer about "rounding" -- something Lean…
What you Permit, you Promote Mark Graban Feb 10, 2007 2 StuderGroup - Conversations with Quint StuderAnother great discussion from Quint Studer's management blog (I hate…
Great Posts from Quint Studer Mark Graban Jan 16, 2007 3 Blog Quint Studer is a former hospital CEO who I've mentioned a lot here. He has an outstanding blog now. In his issues,…
New Quint Studer Leadership Blog Mark Graban Nov 10, 2006 0 Blog Sharing thoughts, ideas and suggestions on hardwiring success I've written before about former hospital CEO and…