Podcast #303 – Craig Deao, Effectively Engaging Employees… and…
Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group.
Today, we're talking about his…
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Studer
I’m Speaking at @StuderGroup’s “What’s Right in…
When I first shifted into healthcare in 2005, many people recommended the book Hardwiring Excellence by Quint…
Watching the Steve Jobs “Lost Interview,” Part 2
As I started writing about yesterday in Part 1, I recently viewed a lost video of Steve Jobs being interviewed in…
94% of Problems are Really Caused by…
Since the webinar I'm doing later today for Gemba Academy (Using SPC to Make Better Management Decisions) allows me…
“Management By Walking Around” vs. “Gemba Walks”
It's important not to confuse a proper Lean "gemba walk" with the idea of "management by walking around" (MBWA). …
How Often Do You Hear “How Can I Help You?” From Your Manager?
I was going through some old notes I've taken when visiting different hospitals and I came up with this quote from…
Vote for Real Healthcare Leaders in Modern Healthcare’s “Most 100…
Vote for this year's "Modern Healthcare's Most 100 Influential" list. Click here.
Sadly, Dr. John Toussaint is…
A Favorite Client: “The Synthesizer”
I had a good long chat with a former client (from my J&J days) the other day. I call him "The Synthesizer," and…
How to Show Gratitute in Your Organization
Some great thoughts for Thanksgiving Day from Quint Studer, ideas that could apply to any organization, not just in…
Right Words, Right Time @ the Hospital
Lean Leap to Health Care #11 (click for Part #10)
by Scott McDuffee
"Have a nice day."
When my daughters…
Hospital Resume Journey and Tough Love
Lean Leap to Health Care #6 (click for Part #5) by Scott McDuffee
"With this resume, you will never even get…
Eliminating Waste through Direct Communication
Eliminating He Said, She Said « Sharing thoughts, ideas and suggestions on hardwiring successI really like Quint…
"Rounding" and "Gemba Walks"
StuderGroup - The Magic of Rounding
Here's a good article from Quint Studer about "rounding" -- something Lean…
What you Permit, you Promote
StuderGroup - Conversations with Quint StuderAnother great discussion from Quint Studer's management blog (I hate…
Great Posts from Quint Studer
Quint Studer is a former hospital CEO who I've mentioned a lot here. He has an outstanding blog now. In his issues,…
New Quint Studer Leadership Blog
Sharing thoughts, ideas and suggestions on hardwiring success
I've written before about former hospital CEO and…
Forced Rankings and Respect for Humanity
Fortune: The new rules - Jul. 11, 2006Part of Fortune's cover story about how Jack Welch's "old rules" don't apply…
Reading “Hardwiring Excellence”
Hardwiring Excellence by Quint Studer
As I continue my journey in lean healthcare, I'm enjoying the chance to…