Scroll down for how to subscribe, transcript, and more My guest for Episode #490 of the Lean Blog Interviews Podcast is Quint Studer, the co-founder of HealthCare Plus Solutions Group and owner of the minor league baseball team, the Pensacola…
Healthcare – Creating Value for Patients It’s been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating, to many people’s surprise, that almost 100,000 deaths per year in hospitals could be prevented. …
Healthcare – Creating Value for Patients “Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an additional charge that was not indicated on the menu or previously mentioned by your waiter.…
Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group.
Today, we're talking about his book The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare. We'll talk about the differences between satisfaction and engagement, how to tell if people are engaged in their work, and how to engage various stakeholders, including employees, clinicians, and executives. We'll also talk about how Studer Group became a recipient of the Malcolm Baldridge National Quality Award in 2010.
When I first shifted into healthcare in 2005, many people recommended the book Hardwiring Excellence by Quint Studer. I read it and posted a few thoughts about the book, from a then-partial reading, in early 2006: Reading “Hardwiring Excellence” by Quint Studer…
As I started writing about yesterday in Part 1, I recently viewed a lost video of Steve Jobs being interviewed in 1995. See this CBS News story about the video or you can rent the video via (what else) Apple…
Since the webinar I’m doing later today for Gemba Academy (Using SPC to Make Better Management Decisions) allows me to cite the late great Dr. W. Edwards Deming when talking about variation in systems, I thought I’d share this silly…
It’s important not to confuse a proper Lean “gemba walk” with the idea of “management by walking around” (MBWA). What did the late, great Dr. W. Edwards Deming say in 1982? ‘Management by walking around’ is hardly ever effective. The…
I was going through some old notes I’ve taken when visiting different hospitals and I came up with this quote from a healthcare professional: “I’ve never worked in a place where managers asked ‘how can I help you?’” The good…
I had a good long chat with a former client (from my J&J days) the other day. I call him “The Synthesizer,” and no he’s not an electronic keyboard. We’re working together on a business journal article about their Lean…
Some great thoughts for Thanksgiving Day from Quint Studer, ideas that could apply to any organization, not just in healthcare. Quint’s Blog: The Grateful Workplace: Six Ways to Create a Culture of Gratitude in Your Organization His post begins: Here’s…
Lean Leap to Health Care #11 (click for Part #10) by Scott McDuffee “Have a nice day.” When my daughters were younger, they would cheerfully wave at everyone as we drove around with the top down on my Jeep Wrangler.…
