I was going through some old notes I've taken when visiting different hospitals and I came up with this quote from a healthcare professional:
“I've never worked in a place where managers asked ‘how can I help you?'”
The good news was that this comment was prompted by the fact that things were starting to change with the introduction of Lean management principles. The sad thing is that when I tweeted that comment, I got a few responses that said “neither have I.”
How often do your leaders legitimately ask you what they can do to help you do you job? Do they ask what you truly need to provide the best patient care? Are they responsive to your requests and suggestions?
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