Don’t Lie to Your Customer About Scores or Seats (or Anything) Mark Graban Jun 30, 2021 0 Blog Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service!-->…
The Power of Explaining Why When Asking Passengers to Wear Masks Mark Graban Jun 25, 2020 4 Blog So after my bad experience with American Airlines during Covid-19, I decided to try flying Delta when I had to go!-->…
Iterating or Improving vs. Doing It Right the First Time Mark Graban May 28, 2013 1 Blog I've added to a new post to my LinkedIn Influencers series: "The Ability to Iterate is Not an Excuse to Do It!-->!-->!-->…
Follow Up: American Airlines Actually Error Proofed This! Mark Graban Jan 23, 2013 5 Blog You might recall my post from July 2012 ("I Wish American Airlines Would Error Proof This on Their Website")!-->…
Can SPC Show if American Airlines Pilots are Staging a “Sick Out”? Mark Graban Sep 24, 2012 18 Blog As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…
I Wish American Airlines Would Error Proof This on Their Website Mark Graban Jul 12, 2012 9 Blog As a frequent flyer on American Airlines, I often have five or six itineraries booked at a time. Unfortunately, the…