Don’t Lie to Your Customer About Scores or Seats (or Anything)
Back in 2014, I wrote a blog post about being annoyed by companies pressuring you to give good customer service…
Browsing Tag
American Airlines
The Power of Explaining Why When Asking Passengers to Wear Masks
So after my bad experience with American Airlines during Covid-19, I decided to try flying Delta when I had to go…
Iterating or Improving vs. Doing It Right the First Time
I've added to a new post to my LinkedIn Influencers series: "The Ability to Iterate is Not an Excuse to Do It…
Follow Up: American Airlines Actually Error Proofed This!
You might recall my post from July 2012 ("I Wish American Airlines Would Error Proof This on Their Website")…
Can SPC Show if American Airlines Pilots are Staging a “Sick Out”?
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…
I Wish American Airlines Would Error Proof This on Their Website
As a frequent flyer on American Airlines, I often have five or six itineraries booked at a time. Unfortunately, the…