First, an announcement… you can enter to win one of three eBook copies of Measures of Success: React Less, Lead Better, Improve More. Unlike the previous Amazon giveaway, this contest is open to everybody, regardless of your country. Thanks for…
Last month, I wrote a post titled “Consulting Case Studies Need Statistical Validity” where I discussed the need to show more than simple “before and after” numbers in case studies. I promised some follow up posts on his topic, so…
One of the books that’s had the biggest impact on my work is Donald Wheeler’s Understanding Variation: The Key to Managing Chaos. It’s the best guide for applying simple and powerful “statistical process control” (or SPC) practices to management data…
