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Lessons from a Crazy Taxi Ride: Improving Processes in Unpredictable Environments

When I was leaving the recent Shingo Prize conference, last week, I had what can only be described as a taxi ride from hell on my way from Covington, Kentucky to the CVG airport. The taxi driver, who had been…

Mark Graban
April 13, 2011
19 Comments

Mark Graban on 20 Years Of Lean Podcasting, Thanks to Norman BodekJuly 16, 2026
Thanks for listening and for the kind words about the podcast and my first book.
Mark Graban on 20 Years Of Lean Podcasting, Thanks to Norman BodekJuly 16, 2026
Thanks so much for listening all these years Andy and thank you for all of the effort that it took…
Andy Wagner on 20 Years Of Lean Podcasting, Thanks to Norman BodekJuly 16, 2026
Congratulations on your 20th year! I’ve been listening from the start. I used to have to download podcasts onto my…
Jim Gatto on 20 Years Of Lean Podcasting, Thanks to Norman BodekJuly 16, 2026
Mark, Congratulations on this accomplishment! I didn't get on board until a few years after you started (maybe 2009), but…
Mark Graban on Eiji Toyoda on Mistakes: Give Your All, Then Write It DownJuly 6, 2026
Thanks for reading and commenting, Sid. I totally agree. When I teach about how best to react to mistakes (and…

Lessons from a Crazy Taxi Ride: Improving Processes in Unpredictable Environments

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