Multitasking Archives – Lean Blog

Blog

Lessons from a Crazy Taxi Ride: Improving Processes in Unpredictable Environments

Mark Graban - April 13, 2011 19

When I was leaving the recent Shingo Prize conference, last week, I had what can only be described as a taxi ride from hell...

William Brew on The One Thing ChatGPT Does That Most Leaders Won’tMarch 11, 2026
One takeaway from this article is that admitting when you are wrong actually builds more trust instead of making you…
Zachary Capen on Kaizen: The Improvement System Most Organizations Talk About but Struggle to PracticeMarch 10, 2026
This post really showed me what kaizen really means and why so many organizations struggle to implement it well. One…
Mark Graban on Stop Reacting to Red Light Metrics: Why ‘Two Reds in a Row’ Is a Misleading Rule of ThumbMarch 7, 2026
Is it a good rule to say, "If there are 2 red data points in a row, do a root…
Jack Benedict on Fujio Cho on Standardized Work: The Foundation for Improvement, Not ControlMarch 4, 2026
I enjoyed reading this article and the points that the author made about standardized work and how it is confused…
William Brew on Why a Lean Coach Asks Questions Instead of Giving AnswersMarch 3, 2026
One takeaway I have from this post is that lean leadership is focused on asking questions to develop people's understanding,…

An AI coach that asks questions, not just gives answers.Try the Lean Hospitals Coach -- Free Demo

+ +