Gaming the Numbers

It's been a busy fall so far. I've wanted to blog about the Wells Fargo scandal and management mess, but haven't…

I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining…

"Accountability" is a word that's easy to throw around in an organization. It's often pretty meaningless (or not…

Look at the System, Not the Individuals I've been wanting to blog about the "VA Scandal," but have avoided it…

From the Wall St. Journal: Read more: The Real VA Scandal is the Long Waiting Times & Bad Management,…

Today is Memorial Day, a U.S. holiday. It's a day to honor those who have given their lives in military service.…

Regular readers of the blog will know that one of my favorite topics is "Gaming the Numbers" (or "Gaming the…

I've cited his book before (including this post with an example from The Office)... Brian Joiner wrote, in…

It's time again for a regular feature I call "Stuff I'm Reading." I have too many browser tabs open and my Mac is…

Working in healthcare, it's hard not finding stories about preventable errors. I keep hearing stories from friends…

One of the most powerful thoughts in the book On the Mend: Revolutionizing Healthcare to Save Lives and Transform…

NBC's "The Office" is often a good source for clips that illustrate the opposite of Lean thinking. Last week's…

This article caught my eye recently: "Canada leads in surgical mishaps." By "leads," the article means they have a…

On his blog, John Toussaint shared this letter from ThedaCare CEO Dean Gruner to all employees. Toussaint said the…

Today, I'm sharing a brilliant Slate.com interview: "Risky Business: James Bagian "NASA astronaut turned…

As you might have heard, considering all of the Super Bowl media hype from here in North Texas, our weather has…

There's a really good discussion and story on the ESPN program "Sunday NFL Countdown" today about individual player…