Dolphins Are Also Smart Enough to Game the System to Get More Mark Graban Oct 4, 2021 0 Blog Oh, how I enjoyed this article a month ago when it was sent to me. It's from 2003, but it was new to me: Why!-->!-->!-->…
Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers Mark Graban Sep 22, 2016 9 Blog It's been a busy fall so far. I've wanted to blog about the Wells Fargo scandal and management mess, but haven't!-->…
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating) Mark Graban Apr 20, 2016 0 Audio I recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining…
“Accountability” Shouldn’t Mean Blaming People for Things Out of… Mark Graban Feb 23, 2015 8 Audio "Accountability" is a word that's easy to throw around in an organization. It's often pretty meaningless (or not…
The Real #VAscandal is the Long Waiting Times & Bad Management, Not Gaming by… Mark Graban May 28, 2014 23 Blog Look at the System, Not the Individuals I've been wanting to blog about the "VA Scandal," but have avoided it…
WSJ Video on Gaming the VA Wait List System & Targets Mark Graban May 28, 2014 3 Blog From the Wall St. Journal: Read more: The Real VA Scandal is the Long Waiting Times & Bad Management,…
Memorial Day – A Reminder to Provide Better Care for Living Veterans Mark Graban May 26, 2014 1 Blog Today is Memorial Day, a U.S. holiday. It's a day to honor those who have given their lives in military service.…
Gaming the System: Graduation Rates & Pneumonia Rates Mark Graban Apr 24, 2014 7 Blog Regular readers of the blog will know that one of my favorite topics is "Gaming the Numbers" (or "Gaming the!-->…
Easier to Game the Numbers than Fix the System — in Education and Healthcare Mark Graban Apr 4, 2013 2 Blog I've cited his book before (including this post with an example from The Office)... Brian Joiner wrote, in!-->…
Stuff I’m Reading, February 21, 2013: Transparent Errors, Hidden Gorillas,… Mark Graban Feb 21, 2013 3 Blog It's time again for a regular feature I call "Stuff I'm Reading." I have too many browser tabs open and my Mac is…
Looking at Medical Mistakes – Learning and Preventing or Repeating? Mark Graban Jul 25, 2012 4 Blog Working in healthcare, it's hard not finding stories about preventable errors. I keep hearing stories from friends…
ThedaCare’s “Business Performance System” – and a 10%… Mark Graban Jan 24, 2012 3 Blog One of the most powerful thoughts in the book On the Mend: Revolutionizing Healthcare to Save Lives and Transform…
A Vivid Example of Gaming the Numbers on “The Office” Mark Graban Jan 19, 2012 6 Blog NBC's "The Office" is often a good source for clips that illustrate the opposite of Lean thinking. Last week's…
One Problem with Healthcare Data Mark Graban Dec 14, 2011 5 Blog This article caught my eye recently: "Canada leads in surgical mishaps." By "leads," the article means they have a…
ThedaCare’s CEO: “The Goal is Zero – The Target is… Mark Graban Aug 8, 2011 14 Blog On his blog, John Toussaint shared this letter from ThedaCare CEO Dean Gruner to all employees. Toussaint said the…
An Astronaut’s Viewpoints on Systems & Patient Safety Mark Graban Mar 24, 2011 2 Blog Today, I'm sharing a brilliant Slate.com interview: "Risky Business: James Bagian "NASA astronaut turned!-->!-->!-->…
Texas Snow Days Expose the Gaming of Standardized Tests Mark Graban Feb 11, 2011 12 Blog As you might have heard, considering all of the Super Bowl media hype from here in North Texas, our weather has…
Individual NFL Player Incentives – Why Are They Necessary? Do They Distort… Mark Graban Jan 2, 2011 6 Blog There's a really good discussion and story on the ESPN program "Sunday NFL Countdown" today about individual player…