Tag: Patient Experience
When Behavioral Nudges Help Patients, and When They Cover for a...
TL;DR: Behavioral nudges can produce real gains in patient experience at almost no cost. They can also be used to dress up a process...
Healthcare in 2026: Still Faxing, Already Talking About AI
TL;DR: Three stories from a single day highlight a familiar pattern in healthcare technology: a pharmacy text message with the wrong hours that nobody...
Navigating Hospital Processes (or a Lack Thereof): Systemic Issues in Outpatient...
It's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so one...
A Patient’s Perspective: Hospital Surveys Miss the Mark
Mark's note: Mike Sporer has commented a few times on blog posts and I invited him to write this guest post after we exchanged...
