This edition of Ryan McCormack’s Operational Excellence Mixtape explores how technology, leadership, and culture intersect in continuous improvement. Topics range from AI-driven quality engineering and jidoka in an AI era to healthcare process improvement, humility in leadership, and the importance…
The other day, I was presenting at a company about “Psychological Safety as a Pre-Condition for Continuous Improvement.” It was a hybrid event and I noticed, during the Q&A period, that somebody on Teams chatted about me making a mistake.…
When I first learned about “wireless” charging for devices like my iPhone, I was a skeptic. “How hard is it to connect a charging cable?,” I wondered. Then, I got a wireless charger as a conference freebie and I tried…
It’s a bit of a Throwback Thursday… in October of 2017, I wrote this post about my, ahem, “resistance to change” when it came to the new iPhone X: Two years later, I’m now considering upgrading to an iPhone 11…
When I was recently considering switching from an iPhone 6S to a newer iPhone 8 Plus (or an iPhone X), I wrote this post on LinkedIn, which I’ll expand upon a bit in this post. I ended up buying an…
Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken MacBook Pro. This might be my last blog post for the week unless that gets sorted out (or if I get better at doing work like this on my iPad). It might be my last Mac. How the mighty have fallen?
I’m back from two weeks of vacation and I’m going to ease back into social media and the blog, which includes a free webinar tomorrow (see below). I hope you had a great two weeks. During my vacation, I had…
tl;dr: This post features a rare 1990 video of Steve Jobs describing continuous improvement in ways that closely echo Lean and Kaizen principles. He challenges “we’ve always done it this way,” stresses that people are smart and should own improvement,…
Hi, this is Dr. Les Muda, the world’s first (and only) Lean healthcare comedian, taking over Mark’s blog today for a guest post about a new product I am very excited about – the Apple iPhone 5S. First off, I…
I’d read before that Apple’s supplier (Foxconn) was having trouble assembling iPhone 5s to Apple’s standards… but this article contains some shocking stats: “Apple Returns Millions of Defective iPhone 5 Smartphones.” Millions… 5 to 8 million defective phones returned. Foxconn…
As I started writing about yesterday in Part 1, I recently viewed a lost video of Steve Jobs being interviewed in 1995. See this CBS News story about the video or you can rent the video via (what else) Apple…
Recently, I stumbled across something that’s been out for about a year, a lost video of Steve Jobs being interviewed in 1995. See this CBS News story about the video or you can rent the video via (what else) Apple…
