Google Nexus Q – Made in the USA
I’m not sure Google has much of a market for a $299 media player (with the AppleTV and Roku players being under $100), but it’s noteworthy that the new Google Nexus Q is made in the USA (see picture at…
I’m not sure Google has much of a market for a $299 media player (with the AppleTV and Roku players being under $100), but it’s noteworthy that the new Google Nexus Q is made in the USA (see picture at…
Here are links to some more articles I’ve read recently that might be of interest on a number of Lean related topics: Twin boys die after morphine overdose (understaffing, poor training, & other system issues) Two years on, gov’t says…

I generally love the Apple Stores for their customer service and environment, as a primary Mac user for the past four years. You may have read stories about how executives from the Apple Store have been working with Stanford Hospital…

There has been a lot of buzz over last Sunday’s New York Times article “How the U.S. Lost Out on iPhone Work.” (Free article). Editor’s Note: Why This Still Matters Today More than a decade later, this conversation is even…
This week, I’ve been reading and listening to a lot of articles about working conditions at the Foxconn facilities in China. These stories are primarily focused on Apple, but nearly any computer, gadget, or mobile device is made there, ranging…
As I wrote about after his death, I am appreciative of the products and services that Steve Jobs brought to the world. That said, some of his behavior, as reported in the biography written by Walter Isaacson (the simply titled…

My deepest sympathies to his family and those who knew him. Steve Jobs is certainly an American original and he’s the Thomas Edison and Henry Ford of our times, combined. Jobs’ products make my life easier, more fun, more productive,…

It’s nowhere near as important as yesterday’s topic of employee and patient safety, but my last two days of using the new Mac OS X 10.7 “Lion” operating system made me think of some classic change management challenges that might…

As I’ve been working on my upcoming second book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Improvements, I’ve had “kaizen” (or continuous improvement) on the brain even more than usual. One distinction between kaizen ideas and a traditional “suggestion system” is…

Today, I’m happy to bring you an interview, conducted via Skype Chat, with Baka Eipuriru, inventor of a new iPad app called “A3 Sensei.” It is a new app (a pair of apps, actually) that you can use to create and…

Those of you who know my background know that I spent the first 10 years of my career working in various manufacturing sectors (including GM, Dell, and Honeywell). I moved into healthcare in 2005, part of the wave of people…

The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been FAR better than my recent experiences with Verizon, I’m happy to say). I received a “robo-call” the day…