Tag: Coffee
Starbucks Mobile Ordering Chaos: Why Inconsistent Processes Frustrate Customers
TL;DR: Starbucks mobile ordering fails when store processes don't match customer expectations. Inconsistent standards--especially for Nitro Cold Brew--create confusion, delays, and frustration. Lean thinking...
Lean Whiskey #37: Starbucks’ Gemba, Toyota’s Tour, Product Innovation & Lean...
"I'll have a half-caff no-whip soy-milk chestnut praline latte... to-go."
Listen:
Here is the episode if you want to stream the audio:
In Episode 37, we wish...
Lean Whiskey #27: Lean Coffee: Pour Over Edition & Some Inventory...
In Episode 27, Mark and Jamie switch things up a bit with a morning recording of the show. While we could have just started...
This Coffee Maker Wasn’t Error Proofed, So I Got a Lousy...
When I was on vacation, my wife and I rented an apartment in Beaune, France, instead of getting a hotel room. At left is...
Coffee Shop Kaizen: Why Every Mug Doesn’t Need a Spoon (Every...
We talk about problem solving and continuous improvement in the Lean methodology. How much time should we worry about distinguishing between the problems we CAN solve, the problems we SHOULD solve, and the problems we MUST solve? ...
A Coffee Mug Error Proofed Against Tipping?
I saw this at an office supply store today (but didn't buy it). For all of the coffee-making problems I have, tipping mugs over...
My Simple Keurig Mistake–and What It Teaches Us About Human Error...
tl;dr: A simple coffee mishap--placing a mug upside down under a Keurig--illustrates a core Lean lesson: human error is inevitable, so blaming people doesn't...
