Tag: Defects
Making Defects Visible at Krispy Kreme, Healthcare, and Elsewhere
Here is a photo that I took a few years ago at a Krispy Kreme store. For health reasons, I don't go there very...
Using a Checklist is Better Than Reprimanding Someone and Saying “Don’t...
I bet the company that services my pool was surprised that I had a checklist-related process improvement suggestion for them after a mistake was made instead of being angry and wanting somebody punished or talked to...
This Apple Store Sign Seems to be a Sign of Apple’s...
Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken MacBook Pro. This might be my last blog post for the week unless that gets sorted out (or if I get better at doing work like this on my iPad). It might be my last Mac. How the mighty have fallen?
A Lesson From Toyota: Thanking Employees for Pointing Out Problems
Thanks to Lean Frontiers for sharing a story from Mike Hoseus on LinkedIn. Mike is, of course, co-author of the excellent book Toyota Culture: The Heart and Soul of the Toyota Way (written with Jeff Liker, who I just learned is retiring from the University of Michigan... more on that soon).
I Wish I Could Say I Intentionally Made This Mistake to...
As I mentioned on Monday, I'm working on a 3rd revised edition of my book Lean Hospitals.
Traditional book publishing is a funny (and sometimes frustrating)...
The Folly of Visual Inspection and the TSA
I've never been a big fan of the TSA or any form of visual inspection. I wasn't a fan, either, of the automated x-ray...
San Diego’s Big Batch of Fireworks – At Least Nobody Was...
Did you hear about the fireworks mishap in San Diego on the 4th? Instead of a planned 20-minute show, there was a "glitch" that...
Stuff I’m Reading, April 5, 2012: New Books, Layoffs “Forced,” Regrettable...
Back by popular demand, here are links to some more articles I've read recently that might be of interest on a number of Lean...
Proof that 100% Inspection is Knot 100% Effectiv in Book Editing...
It's sometimes said (and I believe this to be true) that "100% inspection isn't 100% effective" (it seems like Dr. W. Edwards Deming might...
Dwight’s Doomsday Defect Prevention Device on “The Office”
On last Thursday's episode of The Office, Dwight Schrute installed a software system that he called an "accountability booster," aka the "doomsday device," as...
Great Interview with Dr. Richard Shannon on Lean / Toyota Methods
Today, I'm linking to a fantastic interview and discussion between two luminaries in the patient safety world - Dr. Robert Wachter (read his blog)...
