Defects

Here is a photo that I took a few years ago at a Krispy Kreme store. For health reasons, I don't go there very…

I bet the company that services my pool was surprised that I had a checklist-related process improvement suggestion…

Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken…

As I mentioned on Monday, I'm working on a 3rd revised edition of my book Lean Hospitals. Traditional book…

I've never been a big fan of the TSA or any form of visual inspection. I wasn't a fan, either, of the automated…

Did you hear about the fireworks mishap in San Diego on the 4th? Instead of a planned 20-minute show, there was a…

Back by popular demand, here are links to some more articles I've read recently that might be of interest on a…

It's sometimes said (and I believe this to be true) that "100% inspection isn't 100% effective" (it seems like Dr.…

On last Thursday's episode of The Office, Dwight Schrute  installed a software system that he called an…

Today, I'm linking to a fantastic interview and discussion between two luminaries in the patient safety world - Dr.…