Making Defects Visible at Krispy Kreme, Healthcare, and Elsewhere Mark Graban Mar 17, 2022 0 Blog Here is a photo that I took a few years ago at a Krispy Kreme store. For health reasons, I don't go there very!-->…
Using a Checklist is Better Than Reprimanding Someone and Saying… Mark Graban Nov 13, 2017 3 Blog I bet the company that services my pool was surprised that I had a checklist-related process improvement suggestion…
This Apple Store Sign Seems to be a Sign of Apple’s Broader Troubles Mark Graban May 31, 2017 18 Blog Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken…
A Lesson From Toyota: Thanking Employees for Pointing Out Problems Mark Graban May 16, 2017 4 Audio Thanks to Lean Frontiers for sharing a story from Mike Hoseus on LinkedIn. Mike is, of course, co-author of the…
I Wish I Could Say I Intentionally Made This Mistake to Illustrate a Point Mark Graban Aug 26, 2015 3 Blog As I mentioned on Monday, I'm working on a 3rd revised edition of my book Lean Hospitals. Traditional book…
The Folly of Visual Inspection and the TSA Mark Graban Mar 28, 2013 3 Blog I've never been a big fan of the TSA or any form of visual inspection. I wasn't a fan, either, of the automated…
San Diego’s Big Batch of Fireworks – At Least Nobody Was Hurt Mark Graban Jul 7, 2012 1 Blog Did you hear about the fireworks mishap in San Diego on the 4th? Instead of a planned 20-minute show, there was a…
Stuff I’m Reading, April 5, 2012: New Books, Layoffs “Forced,”… Mark Graban Apr 5, 2012 2 Blog Back by popular demand, here are links to some more articles I've read recently that might be of interest on a…
Proof that 100% Inspection is Knot 100% Effectiv in Book Editing and Publishing Mark Graban Nov 10, 2011 6 Blog It's sometimes said (and I believe this to be true) that "100% inspection isn't 100% effective" (it seems like Dr.!-->…
Dwight’s Doomsday Defect Prevention Device on “The Office” Mark Graban Nov 9, 2011 1 Blog On last Thursday's episode of The Office, Dwight Schrute installed a software system that he called an…
Great Interview with Dr. Richard Shannon on Lean / Toyota Methods Mark Graban Aug 23, 2010 11 Blog Today, I'm linking to a fantastic interview and discussion between two luminaries in the patient safety world - Dr.…