Using a Checklist is Better Than Reprimanding Someone and Saying…
I bet the company that services my pool was surprised that I had a checklist-related process improvement suggestion…
Browsing Tag
Defects
This Apple Store Sign Seems to be a Sign of Apple’s Broader Troubles
Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken…
A Lesson From Toyota: Thanking Employees for Pointing Out Problems Great story…
Thanks to Lean Frontiers for sharing a story from Mike Hoseus on LinkedIn. Mike is, of course, co-author of the…
I Wish I Could Say I Intentionally Made This Mistake to Illustrate a Point
As I mentioned on Monday, I'm working on a 3rd revised edition of my book Lean Hospitals.
Traditional book…
The Folly of Visual Inspection and the TSA
I've never been a big fan of the TSA or any form of visual inspection. I wasn't a fan, either, of the automated…
San Diego’s Big Batch of Fireworks – At Least Nobody Was Hurt
Did you hear about the fireworks mishap in San Diego on the 4th? Instead of a planned 20-minute show, there was a…
Stuff I’m Reading, April 5, 2012: New Books, Layoffs “Forced,”…
Back by popular demand, here are links to some more articles I've read recently that might be of interest on a…
Proof that 100% Inspection is Knot 100% Effectiv
It's sometimes said (and I believe this to be true) that "100% inspection isn't 100% effective" (it seems like Dr.…
Dwight’s Doomsday Defect Prevention Device on “The Office”
On last Thursday's episode of The Office, Dwight Schrute installed a software system that he called an…
Great Interview with Dr. Richard Shannon on Lean / Toyota Methods
Today, I'm linking to a fantastic interview and discussion between two luminaries in the patient safety world - Dr.…