Defects

I bet the company that services my pool was surprised that I had a checklist-related process improvement suggestion…

Why the sign on the Apple Store door reminded me of their poor problem solving and inelegant solutions to my broken…

As I mentioned on Monday, I'm working on a 3rd revised edition of my book Lean Hospitals. Traditional book…

I've never been a big fan of the TSA or any form of visual inspection. I wasn't a fan, either, of the automated…

Did you hear about the fireworks mishap in San Diego on the 4th? Instead of a planned 20-minute show, there was a…

Back by popular demand, here are links to some more articles I've read recently that might be of interest on a…

It's sometimes said (I believe this to be true) that "100% inspection isn't 100% effective" (it seems like Dr. W.…

On last Thursday's episode of The Office, Dwight Schrute  installed a software system that he called an…

Today, I'm linking to a fantastic interview and discussion between two luminaries in the patient safety world - Dr.…