TL;DR: When a so-called “AI improvement” adds steps, time, and friction while ignoring frontline and customer input, it is not innovation. It is waste, just wearing a modern label. I recently stayed at a hotel in the Marriott family, one…
Here is the second post in a series about how to be safe when traveling (if you have to now or when things start opening up a bit). The series includes: I recently stayed in three different hotels because my…
Facebook reminded me the other day of a funny thing I found in a hotel four years ago. It still made me chuckle, so I shared it on LinkedIn... and here are some other past blog posts about hotels, Lean, and waste:
Last Thursday, I flew to Ohio after my 93-year-old grandfather was moved from the hospital to hospice. He passed away peacefully Saturday morning in the company of my dad and his three siblings. So, I have a heavy heart even…
Hamilton Beach HDC100B Pourover Pod Brewer Sorry for the blog downtime the past few days. I had a great weekend back in my old hometown, Phoenix. My wife and I stayed at a hotel in Scottsdale that had some room…
