At our 2016 Kaizen Live! event at Franciscan St. Francis Health, Mischelle McMillin shared practical, honest, and refreshingly human insights on Gemba Walks that remain highly relevant today. This post explores the leadership behaviors that make Gemba Walks effective–and why…
What if "easier" is less safe? Great question. It begs the question of why Safer isn't first in Shingo's list? Is it because safety is assumed to be such a fundamental pre-condition in the Toyota culture or the Lean approach? Safety is such a non-negotiable point that it doesn't need to be said?
Mischelle McMillin, from Franciscan St. Francis Health, shares “dos and don’ts” for leaders going out to the “gemba” (the workplace). What is “the riddler” and why should you avoid being one in your efforts to create a culture of continuous improvement?
Registration is now open for our “Kaizen Live!” event, where you can visit Franciscan St. Francis Health in Indianapolis to see what a “culture of continuous improvement” is like in a way that will help you in creating the same for your organization.
Lean leadership isn’t just about asking people how to fix problems–it’s about asking them what problems matter most. When leaders shift from telling to asking, they unlock intrinsic motivation, deeper engagement, and more sustainable improvement. This lesson came through clearly…
TL;DR: Franciscan Health built a lasting culture of continuous improvement by patiently practicing Kaizen every day–not as a program, but as a way of thinking. Over time, consistent leadership behaviors, frontline engagement, and psychological safety led to more than 27,000…
This week, Joe Swartz (pictured at left) and I are running a “Kaizen Live” workshop at his main hospital, Franciscan St. Francis Health. Today and tomorrow, we’re running a 1.5-day workshop where attendees will get to visit departments and hear…
Last year, Joe Swartz and I hosted a workshop at his organization, Franciscan St. Francis Health in Indianapolis. We called it “Kaizen Live!” and it was designed as an opportunity to see a culture of continuous improvement – what does it look like? What do people say?We lay this out in our Healthcare Kaizen books...
In my first post about the on-site Kaizen learning experience at Franciscan St. Francis Health, an event I came to call “Kaizen Live,” I wrote about some of the initial presentations and discussions from Franciscan leaders. You can also see…
Last Wednesday and Thursday, I collaborated with Joe Swartz and a countless number of his colleagues to host 24 visitors from different health systems (and an Indiana state government organization) to learn about the “Kaizen” approach to continuous improvement first hand…
Joe Swartz and I have been working for a while to put together our first onsite Kaizen workshop at his health system, Franciscan St. Francis Health – all day tomorrow and Thursday morning. We’re excited that the workshop / conference sold…
You Still Have Time to Register Update — you can also learn more and register for our April 2016 event via www.KaizenLive.com. Joe Swartz and I have been planning the first-ever workshop (a conference of sorts) where people can come…
