Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health, May 24-25


Today's Post in <50 Words: Registration is now open for our “Kaizen Live!” event, where you can visit Franciscan St. Francis Health in Indianapolis to see what a “culture of continuous improvement” is like in a way that will help you in creating the same for your organization.

In 2015 and 2016, my Healthcare Kaizen co-author Joe Swartz and I organized a site visit and learning opportunity at his organization, Franciscan St. Francis Health, in Indianapolis.

The first two events went really well and we got great feedback (along with ideas and opportunities for improvement).

We're happy to announce that registration is now open for our third event, May 24 and 25. We call this event “Kaizen Live!

There is also an optional pre-workshop class on “Kaizen 101” and “Kaizen Coaching” on May 23.

Come see what a culture of continuous improvement looks like, sounds like, and feels like. I'm not sure if Kaizen has a smell. But it's in the air at Franciscan!

Our goal is to continuously improve the event each year, based on feedback from attendees and our own idea.

We'll build upon and repeat the strengths of the event:

  • Visiting departments to hear from staff and leaders first hand
  • Presentations and discussions with leaders at all levels
  • Opportunities to network with like-minded people who are trying to change their culture

This year, changes (improvements?) will include:

  • A full two-day format, after the first two events ended at lunchtime on the second day
  • More discussion about the continuous improvement work being done by attendees and more discussion about how to get started with these approaches in your workplace
  • A different registration and ticketing system (I've already had to iron out the kinks in that process, but it's working now)

Attendee Comments from Previous Years:

Thank you for putting this together. This is what people should be doing instead of going to conferences.”

“There were several key items that made the workshop beneficial for our organization, including the firsthand experience of the culture from the viewpoint of the leaders, and especially front line employees. In short, the workshop was the boost we needed to further our journey.”

“This workshop was an exceptionally valuable opportunity for learning about the journey of a successful Kaizen organization in healthcare. The opportunity to Gemba walk with front-line employees that have not only engaged in Kaizen, but have fully embraced it as ‘Kaizeneers,' made this an invaluable experience.”

“If you have a process improvement program that delivers OK results, but fails to really connect with staff, there is a better way. Mark and Joe have outlined a simple and highly effective way for staff and managers to embrace daily process improvement. The results are evident with the pride and deep engagement demonstrated by the team at Franciscan St. Francis Health.”

“This is a great workshop. Mark and Joe did a wonderful job of getting us to the gemba and interacting with the wonderful staff at St. Francis. It was eye opening to see how the front line staff have woven kaizen into their daily activities.”

Click to learn more about the event

Kaizen Live! Registration

We hope you'll consider attending. Bring a small group (three or more) and get a discounted rate. If you register before March 31, you also get “early bird” pricing. Also, as a reader, you use the discount code LEANBLOG at checkout to save another 10%.

Registration is limited to 25 attendees, so check it out today! We hope you'll join us.

Here are some past blog posts about previous Kaizen Live! events (click to see all):

These nine videos also give you a sense of what this culture is like (click to see blog posts about them):

If you have feedback or questions about the event description, or about the registration, payment, and ticketing process, please let me know. Hope to see you there!

What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. Comment from LinkedIn:

    Michael Nelson:

    I was fortunate to take a small group last year and found the experience very rewarding and value added. What Mark, Joe and the team at Franciscan St. Francis do with Lean is both innovative and unique. The books are great…seeing it first hand is icing on the cake.


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