Kaizen Live! 2016 – See a Culture of Continuous Improvement at Franciscan St. Francis


#KaizenLive!Last year, Joe Swartz and I hosted a workshop at his organization, Franciscan St. Francis Health in Indianapolis. We called it “Kaizen Live!” and it was designed as an opportunity to see a culture of continuous improvement – what does it look like? What do people say?

We lay this out in our Healthcare Kaizen books and you can see videos of Franciscan staff talking about this, but there's no substitute for being able to visit, ask questions, and explore this in greater depth.

You can also read a few blog posts about last year's event.

We're happy to announce that we are doing this workshop again on April 5th and 6th 2016. Learn more about it via our book's website or the Eventbrite registration page.

NOTE: We are also doing to run this event on May 24th and 25th 2017. Contact us to be notified when registration opens.


Last year, it sold out at 25 attendees. We are limiting participation to the same number again this year, because of the “gemba visits” and the need to make this a fairly intimate event. If you're interested, I'd encourage you to register early.

We got a lot of positive feedback last year, but one Kaizen idea was to add an optional day that covers more of the basics of Kaizen for those who haven't read one of our books or have no first hand experience with this approach. So, we've added those options… if you want to come for the full day Monday, we'll cover “Kaizen 101” and “Kaizen Coaching” (or you can register for just the afternoon session).

Listen to Mark read the post (learn more about “Lean Blog Audio” podcasts):


People who register for any of the events will also have access to some online education material that covers Kaizen basics. Monday gives us a chance to really dive deeper and discuss and practice these methods in more interactive way.


So to summarize the overall flow:

As a couple of attendees said last year:

Thank you for putting this together. This is what people should be doing instead of going to conferences.”


There were several key items that made the workshop beneficial for our organization, including the firsthand experience of the culture from the viewpoint of the leaders, and especially front line employees. In short, the workshop was the boost we needed to further our journey.”

See videos of some of the people you'll likely meet and interact with during the event:

We hope you'll join us. You can use the discount code LEANBLOG for 10% off any of these sessions. We also think this is more powerful if you come as a group, so you can discuss how to bring these methods back to your organization… so we have a group rate to encourage that.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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