When Companies Don’t Learn From “The Beer Game,” Inventory… Mark Graban Jul 5, 2022 0 Blog You're a retailing or manufacturing executive who hasn't heard of MIT's "Beer Game" management simulator? Then!-->!-->!-->…
Kaizens at the Grocery Store (and the Drug Store) [COVID-19] Mark Graban Mar 31, 2020 4 Blog I wrote a blog post for KaiNexus that's the first in a series that we're going to run about "Opportunities for!-->…
A Reader Question about Process Behavior Charts and Business Metrics Mark Graban Nov 1, 2018 5 Blog This content originally appeared in a post about my Halloween metrics webinar, but I decided to carve it out (not…
What’s Going on at Whole Foods? It Doesn’t Sound Like #Lean Mark Graban Feb 13, 2018 3 Blog The chain Whole Foods is reportedly having inventory shortages and morale problems. It sounds like a real mess, but…
A Look Back at “The Good Jobs Strategy” – For Retail and Beyond Mark Graban Sep 28, 2017 3 Blog Today, I'm looking back at at podcast from two years ago, sharing this written summary that hopefully better…
Information Deficits, Visual Indicators, Error Proofing, and Payment Terminals Mark Graban Jun 1, 2016 6 Blog Gwendolyn Galsworth is a leading thinker and author on Lean and various aspects of "visuality." One thing she talks…
J.C. Penney’s CEO on Listening to Front-Line Employees Mark Graban May 16, 2016 5 Blog After the previous CEO of JC Penney, Ron Johnson, was fired (see my post "Lack of PDSA made JCP CEO SOL?"), it…
Podcast #228 – Zeynep Ton, “The Good Jobs Strategy” Mark Graban Sep 3, 2015 6 Blog Labor Day is Monday, so maybe it's appropriate that my guest for episode #228 of the podcast is Zeynep Ton, an!-->!-->!-->…
So-Called “Just in Time” Retail Staff Scheduling is not #Lean At All Mark Graban Aug 21, 2015 8 Blog Stories like this have been in the news before, but this was circulating the past few days: "Why erratic schedules…
Visiting MIT, Learning about “The Good Jobs Strategy” for Retail (and… Mark Graban Jun 11, 2015 7 Audio Last week was an amazing week of learning and networking. I was in Dallas for the Lean Healthcare Transformation…
This Newbie Has a Good Grasp of Lean Mark Graban Apr 9, 2014 2 Blog I get a lot of emails from regular readers or people who have just stumbled across my blog. I try to be as helpful…
A Lack of PDSA Made JCP’s New CEO SOL? Mark Graban Apr 11, 2013 4 Blog It's been interesting to follow the rise and fall of former Apple retailing executive Ron Johnson during his!-->…
Visual Management in a Prepared Foods Counter Mark Graban Apr 17, 2012 1 Blog As my wife and I are in the process of moving to San Antonio, we've visited the local Central Market grocery store…
What can Golf Cart do for you? Mark Graban Dec 22, 2011 4 Blog Readers outside the U.S. might not know the UPS advertising slogan of "What Can Brown Do For You?" This often…
Missing the Inventory Target at Target & Lessons Learned Mark Graban Dec 19, 2011 8 Blog Over the weekend, I went to a local Texas Target store to buy a Christmas-themed gift card. I checked a few!-->…
Automation is Not Always the Answer, in Retail or Healthcare Mark Graban Sep 28, 2011 10 Blog Lately, there have been many stories in the news about supermarkets ripping out self-service checkout scanner,…
Invest in Robots or in People? Amazon Makes the Lean Decision Mark Graban Jan 17, 2011 6 Blog I'm finally blogging about a Wall Street Journal article from just before Christmas - it's still a generally…
Customer Intimacy = Safety from Salmonella? Mark Graban Apr 17, 2009 0 Blog I'm not one, generally, to worry about consumer privacy with stores and them tracking my purchases. I like that…