Tag: Retail

A Lack of PDSA Made JCP’s New CEO SOL?

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It's been interesting to follow the rise and fall of former Apple retailing executive Ron Johnson during his less-than-two-year stint as CEO at long-struggling...

Visual Management in a Prepared Foods Counter

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As my wife and I are in the process of moving to San Antonio, we've visited the local Central Market grocery store there during...

What can Golf Cart do for you?

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Readers outside the U.S. might not know the UPS advertising slogan of "What Can Brown Do For You?" This often refers to the iconic...

Missing the Inventory Target at Target & Lessons Learned

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Over the weekend, I went to a local Texas Target store to buy a Christmas-themed gift card. I checked a few registers and all...

Automation is Not Always the Answer, in Retail or Healthcare

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Lately, there have been many stories in the news about supermarkets ripping out self-service checkout scanner, stories like this: "Supermarkets start bagging self-serve checkouts."...

Invest in Robots or in People? Amazon Makes the Lean Decision

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I'm finally blogging about a Wall Street Journal article from just before Christmas - it's still a generally interesting topic, I think. The article...

Customer Intimacy = Safety from Salmonella?

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I'm not one, generally, to worry about consumer privacy with stores and them tracking my purchases. I like that amazon.com keeps a record of...

Starbucks Tests "Lean" Operations In Some Stores

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Starbucks Gossip: Starbucks tests "lean" operations in Ohio and Kentucky stores We've known for some time that Starbucks has been trying to figure out how...

Sunday Brunch Thoughts

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So it's Sunday morning, I have a cup of coffee at the ready... nice quiet, peaceful, sunny Sunday morning (you can tell we don't...

Best Buy Gets It

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by Dan MarkovitzBest Buy is generally not talked about as an exemplar of lean. (It's best known for its Results Only Work Environment; read...

More on Meijer (That Sounds Like "Moron Meijer")

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Recently, I blogged about management practices at the midwest retail chain Meijer. It was a sad (and not uncommon) story of quotas and threats...

More Retail Taylorism (The Whole Story)

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Updated 11/17/08 10 PM central If you have WSJ access, check out today's article "Stores Count Seconds to Trim Labor Costs". I thought, oh no...