Visual Management in a Prepared Foods Counter


As my wife and I are in the process of moving to San Antonio, we've visited the local Central Market grocery store there during our house hunting trips. Behind the prepared foods counter is a visual management indicator for employees and, to some extent, for customers. It's a bit vague what is meant by “mid-day.” I”m curious to come back at, say 5 pm, to see if that red circle has been flipped to green, indicating that the food safety check has been done.

Can hospitals use something similar?

For this to be an effective “visual management” guide, we need the following:

  • The visual needs to be an accurate indicator of food safety checks (nobody turns it around without doing the check)
  • Management needs to look and take action when a problem is indicated (such as being 11 am and the “opening” circle being red)

I've seen similar red/green indicators in use when I visited Nick's Pizza & Pub in Illinois. These visual prompts are like simple checklists to help ensure that daily tasks get done.

What are the possible applications for hospitals? Why doesn't a patient room have clear indicators that show if the patient has been repositioned every two hours if they are at risk of getting a bed sore (aka pressure ulcer). The visual at the grocery store provides accountability. Why isn't there similar accountability in hospitals?

Has your organization made use of this concept?

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.



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